thread Re: Is anyone using Square Text Messaging for Restaurant Reservation Confirmations / Reminders ? in Orders, Menu Items, Catalog & Fulfilment

Is anyone using Square Text Messaging for Restaurant Reservation Confirmations / Reminders ?

Apt9F — Sat, 20 Sep 2025 14:27:22 GMT

Hi -

We are a small restaurant/bar that takes reservations via our website (WP using Fluent Forms) because the larger resy apps/systems are too much for us, both financially and feature-wise, for the size of the business we are.

Several of our customers would prefer to text their confirmation - which we are doing using our personal phones. We want to move away from that.

Here are my questions:

- Can I do the required opt-in via my website?

- Can I send a single person a text confirmation? Or is the texting option only for more extensive campaigns?

Any help would be appreciated -

Apt 9F

https://apt9f.com

Re: Is anyone using Square Text Messaging for Restaurant Reservation Confirmations / Reminders ?

_Violet — Mon, 16 Jan 2023 20:56:24 GMT

Hi @Apt9F - Thanks for reaching out to us here on the Square Seller Community👋

I've reached out to the Square Marketing Team to see if they know of any Sellers who are using this setup and if this would be a viable way to utilize the Text Marketing feature. I'll be back to follow up with you here once I've received a response from their team 🙂

Re: Is anyone using Square Text Messaging for Restaurant Reservation Confirmations / Reminders ?

Apt9F — Tue, 17 Jan 2023 15:36:13 GMT

Thank you @_Violet I appreciate you!

Re: Is anyone using Square Text Messaging for Restaurant Reservation Confirmations / Reminders ?

_Violet — Tue, 17 Jan 2023 22:23:15 GMT

Hi again, @Apt9F - Thank you for your patience 🙏 I'm back with some info from the Marketing Team. Here's what they let me know:

"Messages can only be used when the customer messages in first. This would be the same number that goes out on digital receipts or Appointment confirmations, but it's not a number that Square has access to or a number that Sellers can change. If the customers text that number, the Seller could then reply back and continue to send messages in the future."

I hope this information is helpful but please do let me know if you have any additional questions.