https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Prep-Time-on-orders-placed-today-is-different-than-a-future-day/m-p/637304#M14548 <P>We've been using a Square Online store since Covid started, and upgraded to Square for Restaurants this summer when we added food to our brewery menu. We have a 40 minute prep time.&nbsp; Technically, we open at noon, but that meant that anyone who placed an order that morning couldn't pick it up until 12:40p which was an issue with the lunch crowd.&nbsp; So I edited it to 11:30am, which means now if people place an order in the morning, they can pick up at 12:10p which is perfect. However, if they order for a future day (we have it set to a max of 7 days in the future), it pops up as available to pick-up at 11:30am.&nbsp; I don't understand why the 40 minute prep time isn't reset every day.&nbsp; We don't technically open until noon, so our kitchen can't have food ready at 11:30am.&nbsp; They can have food ready at 12:10, but not 11:30am.&nbsp; Are my only choices to 1) change our opening time back to noon meaning today's orders can't be picked up until 12:40 and future days would be noon; or 2) Eliminate the ability to order any further in advance than same day.&nbsp; Any other work-arounds?&nbsp; Ideally the prep time would be reset every day.</P> Sat, 20 Sep 2025 14:26:22 GMT tinafoundation 2025-09-20T14:26:22Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Prep-Time-on-orders-placed-today-is-different-than-a-future-day/m-p/637304#M14548 <P>We've been using a Square Online store since Covid started, and upgraded to Square for Restaurants this summer when we added food to our brewery menu. We have a 40 minute prep time.&nbsp; Technically, we open at noon, but that meant that anyone who placed an order that morning couldn't pick it up until 12:40p which was an issue with the lunch crowd.&nbsp; So I edited it to 11:30am, which means now if people place an order in the morning, they can pick up at 12:10p which is perfect. However, if they order for a future day (we have it set to a max of 7 days in the future), it pops up as available to pick-up at 11:30am.&nbsp; I don't understand why the 40 minute prep time isn't reset every day.&nbsp; We don't technically open until noon, so our kitchen can't have food ready at 11:30am.&nbsp; They can have food ready at 12:10, but not 11:30am.&nbsp; Are my only choices to 1) change our opening time back to noon meaning today's orders can't be picked up until 12:40 and future days would be noon; or 2) Eliminate the ability to order any further in advance than same day.&nbsp; Any other work-arounds?&nbsp; Ideally the prep time would be reset every day.</P> Sat, 20 Sep 2025 14:26:22 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Prep-Time-on-orders-placed-today-is-different-than-a-future-day/m-p/637304#M14548 tinafoundation 2025-09-20T14:26:22Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Prep-Time-on-orders-placed-today-is-different-than-a-future-day/m-p/637987#M14549 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/207302">@tinafoundation</a></SPAN> <SPAN style="background-color:#fefefe;color:#2d3338;"><span class="lia-unicode-emoji" title=":waving_hand:">👋</span>&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:#fefefe;color:#2d3338;">Prep and fulfillment times can be a bit tricky depending on your business model. Can you post a link to your website so we can see how it is in action right now? I think that would make it easier for others to grasp the scenarios you are presenting. Thanks in advance! <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></SPAN></P> Sat, 18 Feb 2023 04:25:16 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Prep-Time-on-orders-placed-today-is-different-than-a-future-day/m-p/637987#M14549 BernadetteA 2023-02-18T04:25:16Z