https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Keep-the-payment-method-when-reopening-a-check/m-p/639961#M14530 <P>When reopening a closed check, it removes the payment method and issues a refund &nbsp;even though I have “keep payment method” toggled on in the back end. Is this a glitch?</P> Sat, 20 Sep 2025 14:25:55 GMT MelissaHB 2025-09-20T14:25:55Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Keep-the-payment-method-when-reopening-a-check/m-p/639961#M14530 <P>When reopening a closed check, it removes the payment method and issues a refund &nbsp;even though I have “keep payment method” toggled on in the back end. Is this a glitch?</P> Sat, 20 Sep 2025 14:25:55 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Keep-the-payment-method-when-reopening-a-check/m-p/639961#M14530 MelissaHB 2025-09-20T14:25:55Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Keep-the-payment-method-when-reopening-a-check/m-p/640307#M14531 <P><SPAN style="background-color:transparent;color:#000000;">Oh no, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/589304">@MelissaHB</a></SPAN>&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:transparent;color:#000000;">Firstly, welcome to the </SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank">Seller Community</A>, and<SPAN style="background-color:transparent;color:#000000;"> sorry to hear that you're here because you've run into trouble. I haven't seen other reports regarding this situation. I recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:transparent;color:#000000;">If you haven't already, your best bet is to get in touch with us directly, so that a member of our Restaurants team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading </SPAN><A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A><SPAN style="background-color:transparent;color:#000000;">.</SPAN></P> Tue, 28 Feb 2023 20:21:20 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Keep-the-payment-method-when-reopening-a-check/m-p/640307#M14531 JJ_ 2023-02-28T20:21:20Z