thread How Will Square Be Compensating Sellers for a Twelve Hour Outage? in Orders, Menu Items, Catalog & Fulfilment

Performance Issue: Square Services Disruption 7 Sept, 2023

urs — Sat, 20 Sep 2025 14:20:27 GMT

[The title of this post was updated by a moderator from "IS SQUARE DOWN, EVERYWHERE?"]

The Square Support Line says..."you have reached us during an unexpected closure..." Anyone have an idea what is going on?

Why does square services go down so often?

duffymahoney — Thu, 07 Sep 2023 18:56:07 GMT

It seems too often that square goes down. Today is a great example of it. KDS doesn't work, ticket disappearing, payments disappearing. How does this happen to a company the size of Square? Botched updates? Server issues? If you don't have isquareup.com bookmarked, you should.

Anyone from square care to comment? In the last 6 months being down has cost me thousands.

Offline transaction - when does it go through?

trainman — Thu, 07 Sep 2023 19:04:23 GMT

How do I get help over the phone, are they closed at this time (1:56PM CT).

I can't run a card, but did do an offline transaction. How do I know when it goes through? Is there a specific term alongside the dollar amount that flags that it hasn't been run through? Right now it says Custom Amount in the Transactions tab. What does that mean?

Thanks for any responses.

Re: Why does square services go down so often?

meros — Thu, 07 Sep 2023 19:06:38 GMT

I'm also curious about why Square's services frequently experience downtime. Whenever this happens, we experience a decline in sales, and our customers choose to shop elsewhere.

Can't get to dashboard

matheny00 — Thu, 07 Sep 2023 19:17:34 GMT

I get a web page from Cloudflare bad gateway Squareup Host Error or

upstream connect error or disconnect/reset before headers. reset reason: connection failure, transport failure reason: immediate connect error: Connection refused

Bad gateway Error code 502

Visit cloudflare.com for more information.

2023-09-07 19:14:49 UTC

You

Browser

Working

Los Angeles

Cloudflare

Working

squareup.com

Host

Error

Re: Can't get to dashboard

kate151 — Thu, 07 Sep 2023 19:18:57 GMT

Same here...when I called, it said, we are unavailable!

Re: Can't get to dashboard

WhitneyMaille — Thu, 07 Sep 2023 19:20:37 GMT

Same. They definitely have an issue. I'm unable to ship orders!

Re: Offline transaction - when does it go through?

kate151 — Thu, 07 Sep 2023 19:24:17 GMT

Something is wrong on their end...I can't get through either.

Error 502 Bad Gateway - Square is Down

GroomsbytheBay — Thu, 07 Sep 2023 19:27:40 GMT

The SquareUp website won't even load. My register won't load customers. Chat isn't working. Phone calls aren't available.

It appears the entire server crashed. Single point of failure isn't helpful for us business owners! 😞 PLS HLP.

Re: Error 502 Bad Gateway - Square is Down

Flowerman — Thu, 07 Sep 2023 19:31:32 GMT

Same here in Ohio. Have tried phone calls (they are down) chat. Zero help available!

Re: Error 502 Bad Gateway - Square is Down

QuyDang — Thu, 07 Sep 2023 19:32:37 GMT

Same to us. Everything down, cannot log in, cannot call customer service. Cannot load customer, cannot charge credit card. Got to give it free to my customer. So does Square pay us back since the system doesnot working?

Is Square down today? Customer service hung up on me also....

FNPSRQ — Thu, 07 Sep 2023 19:43:19 GMT

Is Square down today? Customer service hung up on me also....

Re: Is Square down today? Customer service hung up on me also....

WhitneyMaille — Thu, 07 Sep 2023 19:50:47 GMT

Square is down and they are showing their cards with total lack of emergency support. Definitely time to consider alternatives while the memory is fresh.

Re: Is Square down today? Customer service hung up on me also....

WhitneyMaille — Thu, 07 Sep 2023 19:51:53 GMT

What is the customer support phone number you use?

Re: Offline transaction - when does it go through?

QuyDang — Thu, 07 Sep 2023 19:54:07 GMT

in offline mode, your pos will save information of the transaction and send it later when your pos can connect to server. However, it has chance that the transaction will be declined or missing and Square does not help to recover that. It is bad :(((

Re: Can't get to dashboard

Candlestore — Thu, 07 Sep 2023 19:57:19 GMT

Same issue here, went to add a customer on my Stand and would not connect, thought I could on Dashboard... nope, got the 502 Error also. Saw by the yellow banner that Square is having issues with services.

Re: Is Square down today? Customer service hung up on me also....

FNPSRQ — Thu, 07 Sep 2023 20:00:40 GMT

Frustrating.

Re: Can't get to dashboard

Candlestore — Thu, 07 Sep 2023 20:03:39 GMT

Usually when I check for an issue there are 1 or 2 Yellow or Red checks if Square has an Issue.... This time it looks like EVERYTHING is affected and nothing is working correctly. Square is recommending not to log out of devices.

Re: IS SQUARE DOWN, EVERYWHERE?

TheRealChipA — Thu, 07 Sep 2023 20:10:39 GMT

@urs all Square services are down for everyone, it seems. Go to www.issquareup.com for updates. Seems a data center is having problems. My restaurants POS is working, at least, if I put it in offline mode by disconnecting it from the internet. But so far nothing else is working. And if the POS dies, I have a spreadsheet where I can keep track of cash in to enter later.

I’m in a chat group with a bunch of fellow sellers and they are all reporting the same thing. All we can do is hang tight. This has lasted an hour, nearly. I’d recommend figuring out how you can do business with a paper and pen (or spreadsheet) until it is resolved.

Re: IS SQUARE DOWN, EVERYWHERE?

TheRealChipA — Thu, 07 Sep 2023 20:04:39 GMT

And, yes, the issue is affecting support as well.