thread Re: Counts not working in Orders, Menu Items, Catalog & Fulfilment

Counts not working

Long-View-Lodge — Sat, 20 Sep 2025 14:19:59 GMT

Anyone else having this issue? Put a count on an item, when you ordered it lowers the count. Hit send and bam right back to where it was before. Updated restaurant and still doing it across all my terminals.

Re: Counts not working

JJ_ — Sat, 16 Sep 2023 23:43:00 GMT

I have seen reports like this in the past. However, nothing recently. I will go ahead and recommend reaching out to our support team. The team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

Re: Counts not working

deslock1 — Sat, 23 Mar 2024 13:37:36 GMT

The counts still aren't working. Square's tech support is a three-ring circus.