thread Re: Print job failed to print error message & cash payment change due not prompting anymore in Orders, Menu Items, Catalog & Fulfilment

Print job failed to print error message & cash payment change due not prompting anymore

Docklands110 — Sat, 20 Sep 2025 14:16:53 GMT

For the last 48 hours we have had "failed to print" error messages on all POS's and we cannot get rid of them. The same time these messages started appearing, any time a customer pays cash, the screen that normally shows the amount of change to give them has now disappeared.

Helllllllp!

Re: Print job failed to print error message & cash payment change due not prompting anymore

JJ_ — Sat, 09 Dec 2023 19:15:42 GMT

Hello there @Docklands110. Our engineers have identified the error of the change not being displayed and have provided a workaround while a fix is expected to be released this coming Tuesday.

The recommended workaround right now is to go to More → Settings → Checkout → Signature and Receipt and turn off “Skip receipt screen”. This should force the receipt screen to show the change.

I hope this information is helpful!

Re: Print job failed to print error message & cash payment change due not prompting anymore

srb2 — Wed, 13 Dec 2023 20:44:51 GMT

also experiencing this issue with the "print job failed" red bar, despite all printers correctly configured and no print jobs failing on any printers

Re: Print job failed to print error message & cash payment change due not prompting anymore

JuliaAtOMF — Sat, 20 Jul 2024 20:56:58 GMT

Did you ever find out how to get rid of this error message? We suddenly started getting it 3 days ago- out of nowhere.