Close of Day Reports

dogbar — Sat, 20 Sep 2025 14:16:06 GMT

I have two questions if anyone can help.

1. I am getting a sales report email, before the end of the day that only has a few transactions on it. This report would be very beneficial if it were accurate, but like last night it came at 10:30 and I didn't run our close of day until 11:45. Is there a setting I am missing, or does anyone know why this is happening?

2. The close of day report that I run at the end of the day is not reporting all categories accurately. For example, we still use paper gift certificates so they are put in as a separate category when selling them and lets say we sell 10, worth $1000, it might show we sold 5 only $500. When I go to the transactions, they are all there. Anyone know why? When I log-in to the dashboard today, it shows the accurate amount.

Thanks!

Re: Close of Day Reports

MayaP — Sun, 24 Dec 2023 21:01:45 GMT

Hello @dogbar, I know accurate reporting is essential to business operations, and I am sorry you are having some trouble with your close of day report. That is certainly definitely odd behavior and I have not seen any come reports of issues. I would make sure your device and app are up-to-date. If the issue continues I would reach out to support to investigate further. You can reach them at

1-855-700-6000, squ.re/contactsqsupport. I appreciate you working with us to resolve this and let us know if you need anything else.

thread Re: Close of Day Reports in Orders, Menu Items, Catalog & Fulfilment

Close of Day Reports

Re: Close of Day Reports