thread Help with inventory management in Orders, Menu Items, Catalog & Fulfilment

Help with inventory management

cdsmphevents — Sat, 20 Sep 2025 14:12:59 GMT

When I update the stock of an item and set it to 0, it takes a long time for it to show up on the website as "Out of stock." Then when I add stock, it takes another long time for the "Out of stock" message to go away - even though you can still click on the item and order it. Is there any way to refresh this and have it update immediately? Thanks!

Re: Help with inventory management

JK_Fiber_Art — Wed, 07 Feb 2024 13:54:58 GMT

Hi Cdsmphevents,

Although the Community is not the same as Tech Support - there's a couple of things you can try - after any changes you make to your site, republishing it may help. Also, clearing your web browser's cookies, temp files, cache, history, etc., is also a good practice before checking your site to see any updates or testing it. We do this routinely - refresh the browser, close it, reopen it and then check our site. Seems to work for us. If you still think things are not working as expected, then contacting Tech Support should be considered. Sometimes they can do magic behind the scenes.

Re: Help with inventory management

cdsmphevents — Wed, 07 Feb 2024 14:02:19 GMT

Thank you for the reply and suggestions. I have also sent an email to tech support. I just wish they were able to respond in less than 24-48 hours!