thread Re: Can't disable grouping identical items in Orders, Menu Items, Catalog & Fulfilment

Can't disable grouping identical items on printer

untruckd — Sat, 20 Sep 2025 14:12:31 GMT

The title of this thread has been edited by a Square Moderator from the original: "Can't disable grouping identical items"

At our restaurant, we do not like the POS combining identical items on the kitchen ticket. It is very easy to miss the "x2" or "x3" and has caused items to be missed by kitchen staff, There is a toggle to turn this feature off within the printer settings, but this does not appear to be working. I have it set to off, but the system is still combining identical items.

Re: Can't disable grouping identical items

MayaP — Sat, 10 Feb 2024 23:57:11 GMT

Hello @untruckd, I am sorry you are having issues with with your items getting combined. Have you tried deleting and reinstalling your printer station? I would try that if you continue to have issues let us know.

Re: Can't disable grouping identical items

untruckd — Sun, 11 Feb 2024 15:02:14 GMT

I have tried removing and re-installing the printer. I have also created a new profile and changed the printer to the new profile. combine identical items is not selected on this profile. And it is still doing it.

Re: Can't disable grouping identical items

_Violet — Sun, 11 Feb 2024 17:19:06 GMT

Hi @untruckd 👋 Violet here, following up for @MayaP. It looks like you still need help with this, so I kept the ball rolling on your inquiry.

Do you have multiple Point of Sale devices? If so, I recommend double-checking the settings for this printer on each device and running through the troubleshooting steps listed here.

If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!

Re: Can't disable grouping identical items on printer

untruckd — Sun, 11 Feb 2024 20:27:05 GMT

I do not have multiple points of sale. Just one terminal and one kitchen printer.

Re: Can't disable grouping identical items on printer

_Violet — Sun, 11 Feb 2024 20:35:58 GMT

@untruckd Got it. Thanks for confirming 👍

I also suggest that you preform a factory reset on the Terminal as well. Please note that when you do this, you'll need to reconfigure your printer station settings once the reset has completed.

If you are still experiencing the issue after this, please contact our Support Team for further assistance.

Re: Can't disable grouping identical items

Robbybabyrob — Sat, 01 Jun 2024 16:43:55 GMT

Hello.
We are also having issues with the printer combining identical items to one line, even though the toggle for this is off. My chefs are missing items because they do not see the x2 x3 etc..

We have 2 terminals, and three printers, all on the same printer profile. I have deleted the profile and set up a new one, made sure that the toggle was set to off, but it is still combining items.

Please help

Thank you
Robert