thread Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe) in Orders, Menu Items, Catalog & Fulfilment

Restaurants POS - Adjusting Loyalty Points (BUG I believe)

TheRealChipA — Sat, 20 Sep 2025 14:10:01 GMT

Greetings,

Today I had a customer ask (after the transaction was completed) to apply some of their loyalty rewards to the transaction. Easy enough, or so I thought. I was able to refund the amount of the rewards they wanted to redeem.

However, when I went into their customer record on the Restaurants POS, I found that while I could press the minus sign 50 times (ugh) to get to a 50 point reward reduction, I could not enter “-50” like I could enter “50” to add points. The popup keyboard is missing the negative sign, which is either a bug or an oversight, I think.

So, I’m reporting it. For now, at least I could hit the minus button 50 times (ugh, again! LOL)

Thanks.

Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe)

RobynR — Mon, 11 Mar 2024 13:31:29 GMT

Hello @TheRealChipA, thank you for raising this concern.

I'm curious: if you select the number first, does the minus sign light up so you can select it?

Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe)

TheRealChipA — Mon, 11 Mar 2024 13:50:49 GMT

@RobynR It does not. I’m attaching a video (with voiceover) to show you what happens when I try various workarounds. Hopefully that helps.

This video has been deleted

(view in My Videos)

Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe)

RobynR — Mon, 11 Mar 2024 20:58:59 GMT

@TheRealChipA Thank you for taking the time to send us a video so we can better understand. However, the video is not loading and states, "This video is currently being processed. Please try again in a few minutes."

I would like to view the workarounds you have tried before escalating this to our Square for Restaurant team. Can you try resending the video one more time? If it doesn't work, I will escalate.

Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe)

TheRealChipA — Mon, 11 Mar 2024 21:15:09 GMT

@RobynR Here’s another try. Honestly, that is one thing I don’t like much about the Community software. Video attachments are hit or miss. Hopefully this works.

This video has been deleted

(view in My Videos)

Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe)

TheRealChipA — Mon, 11 Mar 2024 21:19:32 GMT

@RobynR I PMed you a copy, too. If I have to, and if you’ll give me some email address, I can email it to support, too.

Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe)

RobynR — Thu, 14 Mar 2024 16:49:54 GMT

@TheRealChipA, I just wanted to touch base regarding your direct message. I've tried accessing the video you sent, but I'm still running into some issues. Don't worry, though; I've passed this on to our Advanced Support team for a closer look. As soon as they get back to us with more info, a Community Moderator will be sure to give you an update right here.

Thanks a bunch for your patience and cooperation!

Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe)

RobynR — Mon, 18 Mar 2024 18:39:59 GMT

Thank you for your patience, @TheRealChipA. Our Advanced Support team has confirmed that the ability to input negative numbers is not currently available. You can submit this as a feature request in our Ideate Room.

Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe)

TheRealChipA — Mon, 18 Mar 2024 19:00:18 GMT

Thanks, @RobynR. While I find it weird that they consider this a feature and not a bug, I will do that. I appreciate your help, though!

Re: Restaurants POS - Adjusting Loyalty Points (BUG I believe)

RobynR — Tue, 19 Mar 2024 11:58:53 GMT

@TheRealChipA, you're welcome and thank you for your feedback.