thread Unable to Process Return to gift card in Orders, Menu Items, Catalog & Fulfilment

Unable to Process Return to gift card

dwb — Sat, 20 Sep 2025 09:52:30 GMT

Using Square for Retail and just tried to refund a return to a square gift card. We keep getting "unable to process" error. Anyone else having this issue or know a fix?

Re: Unable to Process Return to gift card

SVLFever — Sun, 22 Dec 2024 19:14:05 GMT

HI @dwb ! I also have Square For Retail but am NOT seeing this issue. In thinking about this, can you provide us more information, such as;

Do you have the card or card number?
Can you check the balance of the card?
What does the original transaction refund options say?
When exactly are you seeing the error and/or how are you creating the error?

I'm hoping with more information we might be able to get a better idea of what's going on.

Re: Unable to Process Return to gift card

MayaP — Tue, 24 Dec 2024 22:14:18 GMT

Hey @dwb,

Thank you for your patience—I want to ensure this gets resolved for you. As @SVLFever mentioned, could you provide more details? If you have a photo of the error, that would be incredibly helpful.