thread Is there a fix for Variation/Modifier Tiles being Cut Off? in Orders, Menu Items, Catalog & Fulfilment

Is there a fix for Variation/Modifier Tiles being Cut Off?

EMCLEE — Sat, 20 Sep 2025 14:08:39 GMT

Just as the title says. In a recent POS (Android) auto update, apparently they broke Variations and Modifier Tiles. When my Servers tap on an item and it pops up the Variations and Modifier screens, the tiles with the descriptions are all cut off. My new servers cant see what they are tapping on. It was listed out completely before...now it cuts off all but the first few letters of the description as it is listed in the Back end.

I called Support and the Tech had no clue how to fix it and said he would escalate it. That was over a week ago. Has anyone else seen this happen and have you been able to fix it?

Thanks in advance!

Lee

Re: Is there a fix for Variation/Modifier Tiles being Cut Off?

Lou8 — Tue, 02 Apr 2024 16:51:37 GMT

HI @EMCLEE, welcome to the Community!

Thanks for posting and sharing. I'm sorry you're having issues with your POS app.

We don't have access to account information on the Community, so I'm not able to find the previous exchange with Support.

However, I can still help. Would you be able to share a screenshot of this behavior ? Could you also confirm your setup (which hardware you're using) ?

If you believe your Square app is not behaving as expected, you can try the troubleshooting steps outlined in this Support article, or perform a factory reset on your Square hardware.