thread Re: Is anyone else experiencing a delay in the drawer opening? in Orders, Menu Items, Catalog & Fulfilment

Is anyone else experiencing a delay in the drawer opening?

jennangel5 — Sat, 20 Sep 2025 14:07:13 GMT

Recently, the process for cash transactions has changed in the system. Now the drawer is opening long after it used to. It is very awkward for the cashier and the customer to wait for this extended time. Also, in cases where you are very busy, it takes that much longer to get through a line.

Re: Is anyone else experiencing a delay in the drawer opening?

MayaP — Wed, 17 Apr 2024 13:26:47 GMT

Hey @jennangel5,

I want to investigate this further. Can you provide some additional information to better assist:

1) What Square hardware are you using?

2) What Cash drawer brand and model is this?

3) What app and app version are using on the register?

4) Can you provide a video of the issue?

Re: Is anyone else experiencing a delay in the drawer opening?

jennangel5 — Wed, 17 Apr 2024 19:06:01 GMT

We have done all that on another thread.

Re: Is anyone else experiencing a delay in the drawer opening?

MayaP — Wed, 17 Apr 2024 19:41:07 GMT

I do not see the thread you answered this information on. Can you provide a link to it here? I am happy to take a look and escalate over to our team @jennangel5.

Re: Is anyone else experiencing a delay in the drawer opening?

jennangel5 — Thu, 18 Apr 2024 02:42:13 GMT

[Update] Restaurant POS Redesign coming March 5 - The Seller Community

Re: Is anyone else experiencing a delay in the drawer opening?

DinaLRosenberg — Thu, 18 Apr 2024 11:06:44 GMT

Yes- drawer of register has been sluggish and takes long for register to record cash transactions

Re: Is anyone else experiencing a delay in the drawer opening?

jennangel5 — Thu, 06 Jun 2024 18:23:53 GMT

I checked for updates how I normally would, and it just said "open" where it would normally say "update", but I touched it to open the details of the app listing and it said "update" in there! I did the update and it is working now!! Pops right open when you press the dollar amount!!