thread Re: Square Sync Production Fee in Orders, Menu Items, Catalog & Fulfilment

Square Sync Production Fee

Dimitri2 — Sat, 20 Sep 2025 13:59:40 GMT

Hello,

I noticed a new fee under processing fees there is "Square sync production fee".

I have not done anything new except start testing square kiosk which my understanding was $50 per ipad. (not starting until next year)

Is this a new fee for specific services?

Thank You

Re: Square Sync Production Fee

RobynR — Mon, 12 Aug 2024 17:58:15 GMT

Hey @Dimitri2,

Thanks for reaching out.

To ensure I provide you with the most accurate information, could you please share a screenshot of the new fee or message you’re seeing?

This will help us better understand and address your concern.

Re: Square Sync Production Fee

jclawson — Thu, 29 Aug 2024 05:18:20 GMT

Did you find out what this was? I am also seeing it.

Re: Square Sync Production Fee

Dimitri2 — Thu, 29 Aug 2024 15:56:10 GMT

Yes, it is the extra processing fees they charge for online orders. I think its 30cents per order. We always paid it. I think the just started breaking it down differently.

Re: Square Sync Production Fee

MSBaker — Thu, 05 Sep 2024 14:23:52 GMT

I started seeing this fee once I started doing online delivery orders. Was several times over 2 days but able to finally get an agent who was able to let me know this was part of the delivery charge; it includes Square fee, DoorDash/Uber charge, and customer tip to driver. Square needs to implement a change to display this breakdown since it's taking a huge percent of the overall cost. Not having a breakdown feels misleading and untrustworthy-- transaction charge is $60 but the Square Sync Production fee is $18.

Re: Square Sync Production Fee

Simple-Delights — Tue, 01 Oct 2024 09:30:23 GMT

I also started to seeing this charge separate from the normal square fees. The problem now is that I cannot add the App transaction to Quickbooks because no accounting default is defined for the fee. When I try to add the transaction, it errors and says to go to the Account mapping in Advanced Settings. But I cannot add an account mapping on that screen for the new (or split) fee (Square Sync Production fee). Has anyone experienced this issue and know how to solve it?

Re: Square Sync Production Fee

QCCR — Wed, 02 Oct 2024 19:34:13 GMT

Thought I would share since I have been seeing this fee for a few months and no one at Square could break it down for me. This "new" fee is for your Square Online orders that were delivered. The calculation is as follows: Delivery Fee + Courier Tip + Flat $1.50 per order (this is based on how you have your delivery settings set up). We have it "On-Demand Delivery" therefore there is a flat $1.50 charge per delivered order. Hope this helps.

Re: Square Sync Production Fee

Kat8 — Sun, 24 Nov 2024 03:17:31 GMT

That calculation doesnt work for me and more than that, the amount being transferred to me is significantly LESS than the sale price — and then I still have to pay taxes. I need to know exactly what goes into the sync charge AND i need to know why my transfers are less than they should be. I need to see the calculation in both cases. I think we all do