thread Re: KDS MONITOR not printing order types in Orders, Menu Items, Catalog & Fulfilment

KDS MONITOR not printing order types

Stricks_BBQ — Sat, 20 Sep 2025 13:54:21 GMT

We just swapped from IOS to Android Microtouch 21” KDS

Now when you print orders from the KDS it no longer showed online order types (DoorDash, square online, uber earts). We have different procedures when each of these types of orders are picked up so this is causing issues with pickup. It does show on the KDS but just not on the kitchen printer. This issue when we swapped to android KDS

with IOS app the order type shows on the printed receipt on the kitchen printer

Re: KDS MONITOR not printing order types

StevenCheech — Thu, 12 Dec 2024 21:28:56 GMT

Hey Stricks,

Did you create a new Device Code for this new KDS?

Re: KDS MONITOR not printing order types

Stricks_BBQ — Thu, 12 Dec 2024 22:12:18 GMT

I just did and that did not help

Re: KDS MONITOR not printing order types

StevenCheech — Thu, 12 Dec 2024 23:04:29 GMT

Stricks,

Okay, now that you have a dedicated device code, have you set it up as a "printer" in your POS? Also, have you adjusted the setting via the KDS app on the device to your needs?

Re: KDS MONITOR not printing order types

Stricks_BBQ — Fri, 13 Dec 2024 01:45:48 GMT

Yes I have. It’s printing uber eats on tickets under the name but not DoorDash or square online. All the tickets print but they just do not show the order type name.

Re: KDS MONITOR not printing order types

StevenCheech — Fri, 13 Dec 2024 02:09:27 GMT

It sounds like you just need to adjust how the KDS displays information locally on the KDS device, but I could be wrong!

Did you try this:

To display the order source on a Square KDS, navigate to the KDS app settings, go to "Routing > Source & Fulfillment," and toggle on the option to view orders from different sources like online orders, point of sale orders, or specific dining options, allowing you to see where each order originated on the KDS screen; you may need to adjust settings based on which order sources you want to display.

Re: KDS MONITOR not printing order types

MayaP — Mon, 16 Dec 2024 23:02:36 GMT

Hello @Stricks_BBQ, are you still having issues? Did @StevenCheech's suggestion help?

Re: KDS MONITOR not printing order types

Stricks_BBQ — Mon, 16 Dec 2024 23:17:27 GMT

It did not help

Re: KDS MONITOR not printing order types

MayaP — Mon, 16 Dec 2024 23:35:55 GMT

Just to clarify, is the KDS monitor not printing DoorDash and Square Online as the order type? If possible, could you provide a photo of how it appeared before? This would help as a reference. @Stricks_BBQ

Re: KDS MONITOR not printing order types

MayaP — Wed, 05 Feb 2025 14:11:05 GMT

Hey @Stricks_BBQ, I apologize—I’m just now seeing this response. Is this still happening? I want to make sure we get this resolved for you. Please tag me in your reply so I don’t miss it.