thread Re: Help Needed: Discrepancy Between KDS and POS Order Status in Orders, Menu Items, Catalog & Fulfilment

Help Needed: Discrepancy Between KDS and POS Order Status

MarkSpiegelman — Sat, 20 Sep 2025 13:52:17 GMT

Hi everyone,

I'm encountering an issue with our ordering system. When a customer places an order using a KIOSK, and it's marked as completed on the Kitchen Display System (KDS), it still appears as "Ready" instead of "Completed" on all POS systems network-wide. This inconsistency occurs despite the order being taped and confirmed as completed on the KDS.

Is there a setting adjustment or a solution to align the status displays between the KDS and POS? I'm hoping to resolve this without resorting to manual corrections.

Thanks in advance for any suggestions or insights!

Best, Mark

Re: Help Needed: Discrepancy Between KDS and POS Order Status

MarkSpiegelman — Thu, 30 Jan 2025 00:38:48 GMT

Okay, I found a setting on the KDS that allowed me to complete the order for all devices as an option. Likely, this will solve my issue.

Re: Help Needed: Discrepancy Between KDS and POS Order Status

MarkSpiegelman — Thu, 30 Jan 2025 01:10:38 GMT

Well... that did not work. With setting the KDS to complete orders for all devices, the following order placed on the KIOSK never showed up on the KDS display, back to the drawing board. -Mark

Re: Help Needed: Discrepancy Between KDS and POS Order Status

MayaP — Tue, 04 Feb 2025 21:09:03 GMT

Hello @MarkSpiegelman, I'd be happy to look into this further. To clarify, when you mention "Kiosk," are you referring to this specific setup? Also, when you say "Nothing is showing on all point-of-sale systems," which devices are you experiencing this issue with? Any additional details you can provide would be helpful. Looking forward to your reply!