Adapt KDS as a customer facing Now Serving number X display

Dulcedo_Coffee — Sat, 20 Sep 2025 13:49:43 GMT

Feature Request! Adapt KDS as a customer facing Now Serving number X display, so that customers can see how many orders are in front of theirs and feel better about the wait time.

When we forget to communicate wait times (unclear espection and uncertainty), it can lead to frustrations, damaged relationships, loss of business or even a bad review.

But what if they could see their order progress on a customer facing version of the KDS display. In a similar way to how Uber Eats real-time driver tracking reduces customer frustration by knowing the driver's location and estimated arrival time.

Thanks

Dulcedo Coffee

Re: Adapt KDS as a customer facing Now Serving number X display

TheRealChipA — Sun, 09 Mar 2025 12:12:40 GMT

Hi @Dulcedo_Coffee. This is a really great idea, but there is nothing in Square KDS currently that will support this. I suggest that you submit a formal feature request to the developers here, and wish you the best.

Also, you might have luck searching the Square App Marketplace to see if a third-party has developed such functionality already.

thread Adapt KDS as a customer facing Now Serving number X display in Orders, Menu Items, Catalog & Fulfilment

Adapt KDS as a customer facing Now Serving number X display

Re: Adapt KDS as a customer facing Now Serving number X display