thread Re: Online Store Items Dont Search in Orders, Menu Items, Catalog & Fulfilment

Online Store Items Dont Search

Cooked4U — Sat, 20 Sep 2025 13:47:49 GMT

Online store items dont search properly, either noting comes up or unrelated things.

EX: i offer a beef stir fry, if I type in beef some items show up but not beef stir fry, if i type in stir or stir fry nothing comes up

Re: Online Store Items Dont Search

TheRealChipA — Fri, 04 Apr 2025 13:56:19 GMT

Hi there @Cooked4U. Can you post a reply with your website URL? I just tested search in my online store and it is working perfectly — even for key words that are only in descriptions. I’d like to run a few tests to see if I can come up with any ideas why it is not working for you. Thanks!

Re: Online Store Items Dont Search

Cooked4U — Fri, 04 Apr 2025 14:09:26 GMT

main website is www.cookedforyou.com and it link to square online store https://cooked-for-you.square.site/ for search and ordering

Re: Online Store Items Dont Search

TheRealChipA — Fri, 04 Apr 2025 14:16:17 GMT

So, @Cooked4U. I brought up your store. However, there is no beef stir fry listed, period. I even used my web browser “find on page” function, and it only found the words stir and fry in the descriptions of the rice and Thai Peanut Udon Chicken. It seems that search is working correctly. I would check your Beef Stir Fry item in your catalog to see if there is a reason it is not in your store at all.

Re: Online Store Items Dont Search

TheRealChipA — Fri, 04 Apr 2025 14:22:36 GMT

@Cooked4U And, for the record, I scrolled through your store. My mouth is watering! Any chance you want to open a second location in Greater Cincinnati?

Re: Online Store Items Dont Search

Cooked4U — Fri, 04 Apr 2025 14:34:41 GMT

thanks, i looks like I have to scour each item, and double check everything, learning this is a bit challenging. I just got to NC and building this kitchen, wont be open for another month. How long does it take to sync items after making corrections?

I have questions about making things available daily till sold out and best way to edit the backend for them?

Re: Online Store Items Dont Search

TheRealChipA — Fri, 04 Apr 2025 14:55:24 GMT

So… I have a couple of answers/suggestions.

First, the item syncs for editing usually are pretty quick, on the order of a few minutes in my experience. If I don’t see those edits within say 5-10 minutes then I’m wondering if I have an incorrect setting for things like “available for sale online” or “available at a location” set up correctly.

Otherwise, I assume that once you’ve made a batch of something you have a reasonable estimate for number of servings. If you do you can set up that initial guess in the inventory tracking and have your sales deplete them automatically. Obviously, you’ll still probably need to 86 items to account for human error (overportioning, underportioning, waste and spillage, etc). But once you run out of something, you can just turn it off on your POS or your web dashboard. The item will still show online but it just won’t be available for adding to a cart. That part is as nearly instantaneous as possible, in my experience.

I definitely would not make extra work for yourself by removing items from the website when they are 86ed, however. That is adding a layer not only to your workload but also requiring item sync to do unnecessary work. Let inventory count tracking do its job. And, to echo a previous discussion we had that resulted in a feature request, hopefully we can soon do the same sort if inventory count-down at the modifier level.

I hope that helps. But don’t hesitate to keep asking questions as they arise.

Re: Online Store Items Dont Search

ryanwanner — Fri, 04 Apr 2025 16:21:14 GMT

Hello @Cooked4U !

I'm thinking that there just was a sync delay on the site. Just now I searched for "stir" on your site and came up with three items:

When you're doing a lot of updates to your site, it's quite likely it'll bog down on getting the latest version served to your browser. I think that's the case here too.

Re: Online Store Items Dont Search

Summer2024 — Fri, 04 Apr 2025 19:53:47 GMT

Don't worry @Cooked4U ! Working on an outline for this question too😂 BRB!

Re: Online Store Items Dont Search

Summer2024 — Fri, 04 Apr 2025 19:56:21 GMT

I think you're right here, @ryanwanner (like you are most of the time) It definitely could have been a syncing issue.