thread Re: Stop "Unable to find printer assigned to "printer profile" in Orders, Menu Items, Catalog & Fulfilment

Stop "Unable to find printer assigned to "printer profile"

hooverdlh — Sat, 20 Sep 2025 13:44:54 GMT

I have an unusual setup with Square Stands and printers that is causing me to get the RED "Unable to find printer assigned to" notification which is annoying for our employees.

I have to Square Stands with iPads running Square for Restaurants. I have two locations on our property and we are either open at Location A or Location B, never both. I have two Star network printers, one at Location A and one at Location B. I created a profile for each printer, Profile A and Profile B. Before the change in how profiles worked, everything was fine. However, now I get an error at both locations because it's expecting both printers to be online rather than one or the other.

Is there a better way to configure in Square for Restaurants?

Re: Stop "Unable to find printer assigned to "printer profile"

Summer2024 — Thu, 22 May 2025 15:11:15 GMT

Hi, @hooverdlh !

Based on your unique setup, here are several potential solutions I have outlined:

Create Location-Specific Configurations Instead of having two profiles that are always active, you could:

Create separate complete configurations for each location
Use Square's Location Management feature to treat each space as a distinct location
Switch between locations in the app when moving operations

Printer Groups Solution

Create separate printer groups for each location
Only enable the relevant printer group when operating in that location
This prevents the system from looking for both printers simultaneously

Alternative Setup Options:

Option A: Single Location with Service Areas

Set up as a single location in Square
Use service areas or "sections" to designate Location A and B
Create printer rules based on service areas
Enable/disable service areas as needed

Option B: Separate Business Hours

Set specific business hours for each location in Square
Configure printer rules to only look for specific printers during their designated hours
This would automatically prevent errors during off-hours

Best Practice Solution: Based on your specific case, here's what I recommend:
In Square Dashboard:
- Create two distinct locations (Location A and Location B)
- Each location should have its own printer configuration
- Set up separate menus if needed for each location
When Operating:
- At the start of the day, select the appropriate location in the Square app
- This will automatically load the correct printer configuration
- The system will only look for the printer associated with the active location

This approach would:

Eliminate the "Unable to find printer" errors
Provide cleaner reporting by location
Allow for location-specific settings and menus
Make it easier to manage inventory by location

I hope this helps!

Re: Stop "Unable to find printer assigned to "printer profile"

hooverdlh — Fri, 23 May 2025 10:45:29 GMT

This is perfect. Thank you for giving me all of this information. I decided to go with the best practice option and will have location specific printers. I do not want separate menus, so I will make no change to my menu setup. If there's something I need to do to make my current menu work at both places, please let me know.

Re: Stop "Unable to find printer assigned to "printer profile"

hooverdlh — Fri, 23 May 2025 15:58:30 GMT

I created the new location; however when I check the iPad, Square doesn't have the option to change the location. It shows the current location and is grayed out. I even logged out and logged back in. And there is no option to switch locations. What am I doing wrong?

Re: Stop "Unable to find printer assigned to "printer profile"

Summer2024 — Wed, 28 May 2025 20:49:54 GMT

Did you try logging out, force quitting the app, and then logging in again?