thread Restaurant POS and iPad not syncing in Orders, Menu Items, Catalog & Fulfilment

Restaurant POS and iPad not syncing

RachaelF — Sat, 20 Sep 2025 13:44:29 GMT

We have a POS that we use for taking orders and because of business growth we’ve added an iPad for taking orders as well. I have downloaded Square - Restaurant POS and added the device, but the orders are not syncing from the iPad to the register and vice versa. I have completed the apple update and have the current version from the App Store as well. I don’t know what else to check or what setting needs to be adjusted.

Re: Restaurant POS and iPad not syncing

MayaP — Mon, 26 May 2025 20:58:50 GMT

Hello @RachaelF - Thanks for reaching out to the Square community! I am happy to help. To better assist, please provide some information:

1) Just to confirm, how are you signing into both apps?

2) What Square hardware post are you using?

3) What's an order number that still isn't showing in Square Restaurants.