Need History of Open ticket

SaratogaTavern — Sat, 20 Sep 2025 13:43:30 GMT

re posting this from 2023. We still need a way to track the history of open tickets such as the date opened, who opened and who has made changes to the open ticket.

when the date changes every time the ticket is open we can not see how long the actual ticket has been open.

I would hope that since this issue has been brought up several times for the developers that a report would be created to be able to track the open tickets.

If this issue has been resolved already Thank You!!!

Got it. Thanks for confirming, @Triflingdork!

I was able to get in touch with one of our product developers. They let me know that this is expected behavior when reprinting or adding a new item to an open ticket.

I hope this information is helpful but please do let me know if you have any additional questions.

Violet
Community Moderator, Square
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Re: Need History of Open ticket

BofBArtStudio — Sat, 14 Jun 2025 22:58:03 GMT

I believe there are at least a couple or a few requests for this in the Ideate board.

Be sure to vote for those requests or initiate a request so that it might be added to a future road map for development.

thread Re: Need History of Open ticket in Orders, Menu Items, Catalog & Fulfilment

Need History of Open ticket

Re: Need History of Open ticket