thread Re: Account Manager, referring other restaurants in Orders, Menu Items, Catalog & Fulfilment

Account Manager, referring other restaurants

bingsuboba — Sat, 20 Sep 2025 13:41:37 GMT

I'm trying to connect with my account manager to help refer my cousin's restaurant to Square, but I can't seem to find anyone to help me. All of my previous account managers have moved on to other roles in the company.

My cousin's restaurant wants to try Square, but they need more customized help than what they're getting from the online chat function. I would love to refer them but they're not going to use Square if it's not accessible. Anyone having any luck finding their account manager?

Re: Account Manager, referring other restaurants

bjac — Thu, 31 Jul 2025 19:13:38 GMT

You could try this form:
https://squareup.com/us/en/sales/contact

Re: Account Manager, referring other restaurants

Ellie_ — Fri, 01 Aug 2025 01:07:22 GMT

Hi there, @bingsuboba,

Thanks so much for reaching out, and for your interest in referring your cousin’s restaurant to Square. We truly appreciate your support and understand how important it is to have personalized help during the onboarding process. We’re sorry to hear you've had trouble connecting with your previous account managers. While some team members may have transitioned to new roles, we’re committed to making sure you and your cousin get the assistance you need. As @bjac mentioned, that is a form to reach a member of our Account Management / Sales team. If you are still getting issues with this, please let us know!