thread Square Online Tips, where do they go? in Orders, Menu Items, Catalog & Fulfilment

Square Online Tips, where do they go?

lilisalazar — Sat, 20 Sep 2025 13:41:16 GMT

Can you help us with this? I have another restaurant wondering the same thing

This thread was created from a reply on: Square Online Tips, where do they go?

Re: Square Online Tips, where do they go?

tranguyen — Thu, 07 Aug 2025 11:51:35 GMT

Hey @lilisalazar, just want to step in for @Hadley her eand help look into this for you!

Just to help me investigate this further, do you know what the current tip distribution setting is for the restaurant? Is it set to tip directly, or tip pool?

From what I have gathered so far, Square Online sales are not attributed to a specific team member. So if tip pooling is on, tips from online orders will pooled accordingly.

If the restaurant has selected tipping directly, then the tip will remain unattributed, and the account owner should have the option to distribute this.

Re: Square Online Tips, where do they go?

lilisalazar — Fri, 12 Sep 2025 20:32:02 GMT

Thank you for clarifying, it is set to tip directly.

Do you happen to have a screenshot of where they would see the unattributed tips? or where they can find these tips on their dashboard?

Re: Square Online Tips, where do they go?

dhoward — Thu, 15 Jan 2026 21:14:35 GMT

Any update on this question?

Re: Square Online Tips, where do they go?

JasonSQPM — Thu, 15 Jan 2026 21:34:08 GMT

Hi everyone,

@tranguyen is correct. Online orders aren't associated with any team member so the tip remains unattributed if you are tipping directly. These tips can be seen if you go to the Team Sales report and look at the row for Untracked Team Members.

We are working to deliver a new setting that allows you to pool these unattributed tips even when you are tipping directly. When turned on, the system will split the unattributed tips equally amongst all tip eligible team members that were clocked-in during that workday. We are targeting early Q2 for this update.

Let me know if you have any other questions.

Jason