thread Re: Kiosk Item/Category Visibility Controls Broken After Update in Orders, Menu Items, Catalog & Fulfilment

Kiosk Item/Category Visibility Controls Broken After Update

MarkSpiegelman — Sat, 20 Sep 2025 13:40:58 GMT

I used to manage what displayed on my lobby Kiosk by going:
Select > Devices > Kiosk > Select Items & Categories

From there, I could choose exactly which items and categories to show. Even hidden items/categories stayed hidden, and I could hide out-of-stock items by setting their stock to >0.

Since the latest software update a few days ago, these controls are completely broken:

All categories and items now display on the Kiosk, including hidden ones.
My changes don’t stick — I can configure the settings as before, but they don’t take effect.
When I return to the settings screen, everything has reverted to “visible.”

I’ve opened a support ticket, but I haven't received a response since Friday.

Has anyone else seen this and found a workaround?

P.S. I do like the new Kiosk look — the running cart display for customers as they add items is a nice touch.

-Mark

Re: Kiosk Item/Category Visibility Controls Broken After Update

emusumano — Tue, 12 Aug 2025 20:09:28 GMT

Hi! I posted an update here on our original kiosk update announcement post, and we can continue to track progress on that thread.

Re: Kiosk Item/Category Visibility Controls Broken After Update

MarkSpiegelman — Wed, 13 Aug 2025 21:18:48 GMT

I've also noticed an issue with the top menu bar categories. The categories seem to be out of sync with what's actually displayed on the iPad. Specifically, a new category will appear in the menu bar even when there are still two pages of items from the previous category left to scroll through. This can be quite confusing for the user.

Re: Kiosk Item/Category Visibility Controls Broken After Update

emusumano — Fri, 15 Aug 2025 13:32:33 GMT

Hi Mark,

Thank you for pointing this out! I flagged this to our engineering team and they are taking it as a to-do to update this as soon as it can get prioritized. Good catch 👍

Re: Kiosk Item/Category Visibility Controls Broken After Update

MarkSpiegelman — Thu, 04 Sep 2025 01:18:21 GMT

Hi Emusumano,

I am writing to inquire about an update regarding the Kiosk display. Since the last update, I've lost the ability to hide out-of-stock items, a feature that was previously available.

Currently, even after setting an item's visibility from "visible" to "unavailable," it still appears on the Kiosk display. This issue is making inventory management challenging.

Could you please provide any guidance or updates on this matter?

Re: Kiosk Item/Category Visibility Controls Broken After Update

emusumano — Thu, 04 Sep 2025 18:03:25 GMT

Hi Mark, thank you for checking in on this. We are working on a fix for this (on app version 6.78) that we should be able to release to your account by the end of September. I am also adding other members of the team @sophiayseo @NKRfromProduct , as I will be going out on mat leave beginning Sept 15th. Sophia and Nanditha can remain close on answering any other Qs beginning on this date. But I'll be here in the meantime. Thank you!

Re: Kiosk Item/Category Visibility Controls Broken After Update

JulesMinnow — Thu, 13 Nov 2025 01:39:15 GMT

@sophiayseo @NKRfromProduct has there been a resolution to this?