thread Re: How do I document a 'non-sufficient funds' check from customer? in Orders, Menu Items, Catalog & Fulfilment

How do I document a 'non-sufficient funds' check from customer?

Swannderm — Sat, 20 Sep 2025 13:12:17 GMT

The title of this thread has been edited from the original: Non-sufficient fund check from customer

Received a check payment from a customer and it was returned by the bank. Is there a way to document this within square for accounting purposes?

Re: How do I document a 'non-sufficient funds' check from customer?

nika — Mon, 24 Jun 2019 13:28:17 GMT

Hey @Swannderm. In this case, you could select to "Issue Refund" from your POS or Dashboard, since technically you didn't receive the payment. When you go through the process of refunding the payment, you'll be able to make a note under the Reason for refund section and enter in anything you'd like so you can go back and reference.

Hope this helps!