thread Re: Reporting Issues- item costs, profit etc. in Orders, Menu Items, Catalog & Fulfilment

Reporting Issues- item costs, profit etc.

outonalimbokc — Sat, 20 Sep 2025 13:10:36 GMT

Some of my items didn't have the costs entered when the items where put into inventory and now they aren't showing up on any of the reports. I have since gone in and added costs to the items but they still aren't registering to allow the reports to work.
It's asking me to add the costs when I look at reports and when I go in it has "unit cost" box empty but has the "default cost" next to it (which is the correct amount).

I'd love to use this feature but going in and adding all the costs item by item line will take FOREVER as I have over 3100 items.

Re: Reporting Issues- item costs, profit etc.

Helen — Wed, 18 Sep 2019 23:09:51 GMT

Hello @outonalimbokc, I'm sorry for the trouble this has caused! If you've added a unit cost to each item you'll see the unit cost populate in future reports — your past reports won't be back dated/updated I'm afraid!

Also from the History section of your Retail Dashboard you should see the option to Resolve missing costs in the top right (for detailed steps head to our Support Center). But you're right, it might take a while to resolve the costs if you have a lot of items. It might be worth giving us a call if you have any trouble using this feature so a Retail specialist can take a look at your items and how your library is set up.