thread Re: If customer file charge back will square refund my fee? in Orders, Menu Items, Catalog & Fulfilment

If customer file charge back will square refund my fee?

Anneplai — Sat, 20 Sep 2025 13:07:26 GMT

If a customer file charge back, will I receive fee that square charged me ?

Re: If customer file charge back will square refund my fee?

VanKalkerFarms — Fri, 20 Dec 2019 18:51:12 GMT

Edited:

see the correct answer below.

Re: If customer file charge back will square refund my fee?

ashc — Fri, 20 Dec 2019 00:24:59 GMT

Hi @Anneplai!

And thanks for the assist @VanKalkerFarms!

I think you might be asking as the seller what happens with fees when you get a chargeback?

When a chargeback is filed- you would also be responsible for the fees for it as well so the full amount of the transaction will be held until the dispute is settled on.

We cover the fees if you issue a refund but not for a dispute.