thread Re: Are credit card fees returned for a refund? in Orders, Menu Items, Catalog & Fulfilment

Are credit card fees returned for a refund?

aak — Sat, 20 Sep 2025 13:05:07 GMT

Are the fees returned for cc processsing when a refund is issued?

Re: Are credit card fees returned for a refund?

pessosices — Sun, 20 Sep 2020 21:27:20 GMT

Yes they are! You don't get charged anything if the full amount is refunded, and if it's a partial refund, the fees are charged only in ratio.

Re: Are credit card fees returned for a refund?

Bradleyscater — Wed, 18 Mar 2020 18:10:41 GMT

So just to clarify, I created an invoice for a party, sent invoice with 50% deposit option checked, client paid by credit card, fees taken out. Now they have to cancel the party. If I refund the deposit it will refund their full amount and ALSO give me back the $20 fee I paid?

Re: Are credit card fees returned for a refund?

GlassJudy — Wed, 18 Mar 2020 18:23:57 GMT

Absolutely - that's part of the beauty of Square. Your customer gets a full refund and you get your fees back.

Refund Fees...

SkinScience — Fri, 15 May 2020 02:27:56 GMT

I issued a refund of an exact amount of $224.00 to a customers card that the product was paid with. However, I see a second amount of $218.08 transferred. So does this mean the customer is only going to get $218.08 or will they get the $224.00? This is so confusing. I see the difference of $5.92 are fees. So does the customer get $224.00 and I have to pay $5.92 in additional fees from my square balance?

Thank you

David

Re: Refund Fees...

JustinC — Sat, 16 May 2020 20:36:56 GMT

@SkinScience -

Sorry for the confusion. You're not alone - most sellers are confused if the fees are given back when a refund is issued.

In short, there are no fees associated with issuing a refund. We only debit your bank account what was deposited from that transaction but your customer will be credited the full amount.

usual 3.5% plus 15¢ is waived when issuing a 100% refund or does the app seek to charge me for that

AustinTxWeird — Fri, 18 Sep 2020 17:13:03 GMT

Fees are charged at point of sale but will I still be expected to render unto Ceasar when a full refund is issued to my customers?

Re: usual 3.5% plus 15¢ is waived when issuing a 100% refund or does the app seek to charge me fo...

ashc — Sat, 19 Sep 2020 14:01:09 GMT

Hey @AustinTxWeird,

I moved your post to an existing thread where this question has been answered already.

Check out the thread for more details.

Re: usual 3.5% plus 15¢ is waived when issuing a 100% refund or does the app seek to charge me fo...

Bradleyscater — Sat, 19 Sep 2020 14:58:43 GMT

Where is the thread?

Re: Refund Fees...

Bradleyscater — Sat, 19 Sep 2020 15:05:25 GMT

That is not the question. The question is does the seller have to eat the fees that were charged on the money now being refunded, or is EVERYONE made whole?

Re: Refund Fees...

pessosices — Sun, 20 Sep 2020 21:26:59 GMT

Hey @Bradleyscater

If you look at the top of the thread, I told another seller - if you refund a seller, the fees are also refunded, and the transaction costs you nothing.

Everyone is made whole in a full refund!

In a partial refund the fees are partially refunded as well, and you are only charged in proportion to the money you keep.

Re: Refund Fees...

JL5005 — Thu, 03 Mar 2022 17:04:24 GMT

Hey Justin

Tring to stop a pending refund to the wrong customer..

Re: Refund Fees...

sayra — Fri, 04 Mar 2022 20:04:44 GMT

Hey @JL5005,

Our Customer Success Team can help you stop a pending refund, however, the window we have to get this done is only a couple of hours. Please give us a call right away before the weekend as we are closed.

Thanks!