thread Re: Is an item locked when a customer has it in their cart? in Orders, Menu Items, Catalog & Fulfilment

Is an item locked when a customer has it in their cart?

Chicmarketplace — Sat, 20 Sep 2025 13:03:14 GMT

The title of this post has been edited by a moderator.

Why isn’t an item locked when a customer has it in their cart? Another customer can also add the same item which shouldn’t be available. Help ASAP as I’m starting my online store Friday April 3, 2020

Re: Is an item locked when a customer has it in their cart?

nika — Thu, 02 Apr 2020 14:03:04 GMT

Hi @Chicmarketplace. Good question.

The Weebly site doesn't lock or remove an item from your inventory if it's in a customer's cart. The item or items will be removed from inventory once the order is actually placed and paid for by your customer.

I hope this helps clarify. I'm curious to know if you have customers who reach out about this at all. If so, would you mind reporting back so we can include that in feedback to our Product team?

Re: Is an item locked when a customer has it in their cart?

Chicmarketplace — Thu, 02 Apr 2020 14:06:37 GMT

the question is a customer can add 10 to the card when there is only 1 but their being charged for 10. thats not a good thing

Re: Is an item locked when a customer has it in their cart?

nika — Fri, 03 Apr 2020 13:49:14 GMT

I must have misunderstood @Chicmarketplace. Have you adjusted stock from your Online Store and this is still happening?