thread Re: Is there an option to add in additional delivery instructions? in Orders, Menu Items, Catalog & Fulfilment

Is there an option to add in additional delivery instructions?

SweetgrassSC — Sat, 20 Sep 2025 12:59:57 GMT

[The title of this thread has been edited from the original: Delivery instructions to someone else than the purchaser]

When someone is ordering and request delivery, the only thing you can enter is the address to where it should be delivered.

We are a florist and since most of our customers order flowers to be delivered to someone else, it would be great (and I imagine easy to implement) that when you click that you want to have it delivered (instead of pick up) to have name, address and phone number to the recipient.

Please Help!

Re: Is there an option to add in additional delivery instructions?

Alex_ — Fri, 01 May 2020 00:15:14 GMT

Hi @SweetgrassSC,

Welcome to the Seller Community. Thank you for posting.

Quick question, with your online store, are you using Weebly? Or are you using a separate website builder?

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: Is there an option to add in additional delivery instructions?

SweetgrassSC — Fri, 01 May 2020 00:55:37 GMT

I'm using weebly/square.

Re: Is there an option to add in additional delivery instructions?

Alex_ — Fri, 01 May 2020 01:02:58 GMT

@SweetgrassSC,

Understood. I'll look into this and check into any potential workarounds or features we may have available.

Re: Is there an option to add in additional delivery instructions?

theflowerbasket — Sat, 24 Jul 2021 21:53:04 GMT

Hi Alex -

I'm also a florist and very interested in learning about how to allow customers to enter delivery info for someone other than the purchaser. I'm considering using Square as my website and order management system, and this ability is a deal breaker for me. Were you able to find a good solution for this?

Thank you,

- Nora

Re: Is there an option to add in additional delivery instructions?

Seamus — Mon, 26 Jul 2021 06:05:48 GMT

Hey @theflowerbasket,

Since this original post was made, gifting options have been added to Square Online Performance and Premium plans. - read more about enabling these options here!

Re: Is there an option to add in additional delivery instructions?

theflowerbasket — Mon, 26 Jul 2021 07:32:47 GMT

Great! Thanks, @Seamus

Re: Is there an option to add in additional delivery instructions?

chocolatemann — Fri, 03 May 2024 13:56:07 GMT

Seamus, This is not a solution, because square doesn't ask for the recipients name. Right now it sends the gift to the recipient with the buyers name. When is square finally helping us gift-giving business with that issue? It's been a feature request since 2020!!! now its 2024!!!

I can't recommend square to any online business that does gift-giving because of that simple to fix problem!!

Re: Is there an option to add in additional delivery instructions?

theflowerbasket — Fri, 03 May 2024 14:14:17 GMT

I agree. I am unable to use or recommend Square to other florists. We have customers and recipients and need to track both sets of contact information, notes about the delivery, and a gift message. We deliver and ship gifts, and our orders are placed in advance - sometimes up to a year. We need to be able to schedule that far out. I’ve been asking for a solution through Square, but so far have not found one that works.

Re: Is there an option to add in additional delivery instructions?

chocolatemann — Fri, 03 May 2024 15:45:11 GMT

Hi theflowerbasket,

Thanks for being part of the conversation and check out my site and see how we are trying to deal with this issue.

https://www.stubbechocolates.com/

also a link to my feature request

https://www.sellercommunity.com/t5/Square-Online/GIFT-DELIVERY/idi-p/723958

Good Luck and hang in there

Daniel