thread Re: Turn off automatic printing when saving an order in Orders, Menu Items, Catalog & Fulfilment

Turn off automatic printing when saving an order

rjmburger — Sat, 20 Sep 2025 12:58:27 GMT

Online Orders have an option to automatically print a ticket for the order - but it doesn't work unless you also turn on Order printing in the Print Options. But, when you do this, every time you "Save" a ticket during Checkout, a ticket prints.

Is there any way to either:

Turn off automatic printing of tickets when saving a ticket, but leave online order automatic printing on?
Or, turn off Order printing in Print Options, but maintain the ability to print online orders?

Re: Turn off automatic printing when saving an order

JustinC — Fri, 15 May 2020 12:37:31 GMT

@rjmburger - unfortunately order printing applies to both in-store and online orders. There isn't a way to make the settings independent from one another.

However, you can turn off order printing all together and still allow online orders to come through the POS app: From Settings, visit Orders > Toggle off Automatically Print New Orders.

Let me know if you still need help with this.

Re: Turn off automatic printing when saving an order

rjmburger — Fri, 15 May 2020 15:31:49 GMT

Automatically print new orders is turned off and it is still printing new orders.

Re: Turn off automatic printing when saving an order

JustinC — Fri, 15 May 2020 16:10:35 GMT

Okay try going to Settings > Printers > tap printer station and disable Order Tickets.

@rjmburger

Re: Turn off automatic printing when saving an order

rjmburger — Fri, 15 May 2020 16:52:33 GMT

That works - but now I no longer receive printed tickets for online orders - which is somewhat fine, but I can't even go into an online order and manually print it. Disabling Order Tickets hides the print button entirely.

Re: Turn off automatic printing when saving an order

JustinC — Fri, 15 May 2020 18:47:01 GMT

Ah I see. Head over to Settings > Orders. There you'll see an option to manually print tickets for new orders.

Let me know if you're still having issues!

@rjmburger

Re: Turn off automatic printing when saving an order

rjmburger — Fri, 15 May 2020 19:06:57 GMT

There is no option for manually printing orders under Settings > Orders. There is only Automatically Print New Orders - which if enabled, doesn't work if Settings > Printers -> Order Tickets is not enabled.

Re: Turn off automatic printing when saving an order

JustinC — Fri, 15 May 2020 19:26:08 GMT

Hmm, I would need to look at your settings up close to figure out what's going on. Since I don't have access to your device settings here on Community, contact our CS team for guidance.

@rjmburger