thread Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑 in Feedback Discussions

[US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

Hadley — Thu, 18 Sep 2025 03:59:36 GMT

👋 Hello, sellers! We have an upcoming testing opportunity, for US only at this time.

Who? This feature would be most applicable for sellers doing counter service - no printed auth slips, and tipping enabled.

What? We will be introducing the ability for sellers to customize their checkout flow so customers are prompted to enter a tip before they swipe/tap/dip their card. This will be a setting within F&B modes only to start.

Why?

By switching the order of these actions in Checkout, it reduces the likelihood that customers will walk away after payment and forget to make a selection in the tip UI.
Additionally, since items are not sent to the kitchen until a tip selection is made, we expect this to increase the speed in which items are sent to the kitchen, ultimately decreasing fulfillment times.

If you would be interested in participating in a small beta for this feature, please reply to this post! Myself, @nika, and @kristen will get you added to the list. Thanks, all!

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

sugarlab — Wed, 30 Jul 2025 16:50:21 GMT

Oh I like this idea! I hardly do in person transactions now that I've closed retail but I'm sure it will be great for those that do.

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

SVLFever — Wed, 30 Jul 2025 16:57:55 GMT

Interested!!!

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

BauernhausAles — Wed, 30 Jul 2025 17:03:12 GMT

I'll test it out at one of our locations. I just lost a tip this weekend as the customer left once they tapped their card & saw the green ok...

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

stashcandleco — Wed, 30 Jul 2025 17:08:45 GMT

Interested

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

Headpinz — Wed, 30 Jul 2025 17:12:49 GMT

Interested!

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

kristen — Wed, 30 Jul 2025 17:24:20 GMT

Gotcha on the list, John! You'll get an email from Hadley or someone else on the team with more info. 👍

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

kristen — Wed, 30 Jul 2025 17:30:41 GMT

@BauernhausAles welcome to the community and thanks for responding! We've put you on the list and you should get an email from Hadley or someone else on the team with more info soon. Thank you!

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

ArtandJoe — Wed, 30 Jul 2025 17:34:11 GMT

It sounds like a really efficient way to alienate more of my customers. I still consider tipping voluntary. I don't think they'll like me holding their drinks hostage for a gratuity.

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

porktaco — Wed, 30 Jul 2025 17:35:02 GMT

We'll give is a try! Happy to help with this one.

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

RoniM — Wed, 30 Jul 2025 17:36:34 GMT

Interested. Thank you.

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

bingsuboba — Wed, 30 Jul 2025 17:37:14 GMT

I would love to participate!

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

chefsteve1 — Wed, 30 Jul 2025 17:39:46 GMT

I would be very interested in testing this out.

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

LiveVine — Wed, 30 Jul 2025 17:45:57 GMT

We have been waiting for a feature like this! Please add us to the list.

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

Delmer — Wed, 30 Jul 2025 17:46:24 GMT

Interested

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

pieous — Wed, 30 Jul 2025 17:47:26 GMT

I would try

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

7HillsNutrition — Wed, 30 Jul 2025 17:54:32 GMT

I can test it!

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

TicklePickle — Wed, 30 Jul 2025 17:59:17 GMT

I just had to go back and check cameras because a customer called and said their total was wrong. The paying customer walked away before finishing the screen prompts and the customer behind them decided to give a nice fat tip without the person paying knowing. This sounds like a great feature!!

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

fushipoke — Wed, 30 Jul 2025 18:00:23 GMT

Hi, we are a counter service restaurant interested in this beta.

Re: [US Upcoming Beta] Looking for Testers: Tip Before Payment 🤑

Daedalus — Wed, 30 Jul 2025 18:17:07 GMT

Interested in joining