thread Re: How is your order management experience with Square? in Feedback Discussions

How is your order management experience with Square?

jamesyoon — Tue, 09 Dec 2025 02:53:49 GMT

Hi Square sellers!

I just posed a question in the new Community Corner forum to help inform upcoming Seller Community webinar programming. Since I'm always open to hearing from folks in various industries, figured I'd call it out here too.

If you have a few minutes, I'd love to hear your thoughts on the order management experience with Square products.

Thank you in advance and I look forward to hearing from you!

Re: How is your order management experience with Square?

thescottybe — Tue, 10 Jun 2025 01:36:45 GMT

👋 Hey James — thanks again for kicking off this convo!

We just activated Square’s Local Delivery (via DoorDash) on one of our storefronts, and I’ve got to say — I’m impressed by how smoothly the backend handled real-time logistics right out of the gate.

Here’s a real example we tested:

📍 Customer address: Harvard, IL

🏪 Store location: RVM – Richmond, IL (10.35 mi)

🚚 Estimate generated:

Delivery available from Tuesday at 10:00 AM
ETA: 16–36 minutes
Delivery Fee: $13.44

From what I can tell, Square’s system smartly considered:
* Distance from store to drop-off
* Local DoorDash driver availability
* Our business hours
* Dynamic pricing and ETA logic

✅ And all this with zero extra setup beyond turning on the feature and configuring fulfillment per item.

That said — our catalog is a bit of a beast:
* A handful of in-store SKUs
* 100+ items drop-shipped via the Spocket App
* Print-on-demand via Printful App
* A few hybrid/event-only items not live yet

Because of this, we’ve split our catalog into fulfillment zones. We’re eager to test how the experience feels from the customer’s side — especially as we scale. Square’s flexibility is promising, though I can see the Order Manager dashboard getting complex fast with this kind of setup.

Happy to share more detailed feedback once we’ve done more stress testing. Appreciate how responsive and layered the tooling already feels!
—
ScottyB / thescottybe
tbdlabz.square.site | richmondvintagemarket.square.site
“Making magic and managing mayhem since 2012.”

⸻

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Re: How is your order management experience with Square?

Lovewell — Tue, 10 Jun 2025 20:20:32 GMT

We love it!

We do only do online ordering for drinks so it is not too complicated but we can navigate it well.

Re: How is your order management experience with Square?

Thailaw2023 — Mon, 30 Jun 2025 20:41:51 GMT

In its words, “Order Management Experience with Square Products.” Frustrated experience. I’ve had to try figure out integration through trial and error. My store permanently deactivated on Door Dash and no one could answer why. Square told me to remove my integration and re-add it. I did, then they closed. I had to learn how to link it back up by myself. My store is reopen today, after five tries, but I feel like it is barely open. At least it is open and I’m just trying to calm down.