thread Re: Early feedback: Ask questions about your business on Dashboard App in Feedback Discussions

Early feedback: Ask questions about your business on Dashboard App

harshc-sqprod — Thu, 18 Sep 2025 06:18:09 GMT

Hello everyone!

I'm Harsh and I work on the Dashboard App across iOS and Android as well as Square AI. I'm looking for some early feedback on our Square AI experience for the Dashboard app which allows you to ask questions about your business in everyday language. For instance you could ask:

What are my top selling items from last month?
Who are my most valuable customers?
How does my order volume vary by time of day/week?

If this sounds interesting, or if you'd like to share general feedback on the Dashboard app that we're building for owners and managers, please comment below (and I will add you to the beta!). Thank you as always for helping us learn from you.

Re: Early feedback: Ask questions about your business on Dashboard App

ryanwanner — Fri, 13 Jun 2025 14:50:03 GMT

Hi @harshc-sqprod !

I've been banging on this for a while now thanks to @alexschiff , and I can say that this is an absolutely amazing addon to the dashboard app!

I've asked various questions from comparing last year to this year sales, percentage of loyalty customers, and some forecasting models. The answers have always been spot on! Kudos to the dev team!

Re: Early feedback: Ask questions about your business on Dashboard App

homeprogreen — Mon, 16 Jun 2025 15:42:06 GMT

To be honest this is the first I’ve heard about Square AI being tied into the dashboard app. I use the dashboard app a lot and just looked at it again and I honestly don’t see anything about AI or how to access it

Re: Early feedback: Ask questions about your business on Dashboard App

StevenCheech — Mon, 16 Jun 2025 15:48:39 GMT

Same, never was told about the AI functionality. Do you have any content on specifically how it works?

Re: Early feedback: Ask questions about your business on Dashboard App

homeprogreen — Mon, 16 Jun 2025 16:25:58 GMT

Not yet. Turns out it’s Beta so you have to go to the Beta hub and submit a join request so they turn on the function for your account

Re: Early feedback: Ask questions about your business on Dashboard App

BofBArtStudio — Mon, 16 Jun 2025 18:20:03 GMT

I also have been exploring this quite a bit and have used it to create data output about specific item sales and specific category sales that I couldn't do in the general report.

One of my favorites is the ability to quickly and easily see for each location any transactions that include a certain item and to break it down by location and then to go further and determine the top day and time of day for that item.

I've also tried some forecasting as well as labor versus sales advanced questions.

It all seems to be very intuitive and nice to be able to ask questions in general sentences and get out the answers that match what I'm looking for.

Thanks to the Square Team for putting this together. It is definitely a very nice feature that I think will be utilized quite heavily.

Re: Early feedback: Ask questions about your business on Dashboard App

JTPets — Mon, 16 Jun 2025 19:31:22 GMT

Hi Harsh!

Thanks for reaching out! I too have been using the AI for a significant amount of time and you guys have been very responsive to my initial feedback as you have developed this. Love it! happy to answer anything specific you might want to know more about how we use it, but its been a wonderful help for quick queries and more detailed explorations

Re: Early feedback: Ask questions about your business on Dashboard App

harshc-sqprod — Mon, 16 Jun 2025 19:36:41 GMT

Thank you all! My apologies for not clarifying this earlier - the Square AI experience on the Dashboard app (iOS and Android) is still a closed beta; whereas the web/desktop experience is now more widely available.

So if you'd like to have it accessible on mobile and share early feedback, please let me know! I'd love to show you the mobile experience and learn more about how you would like to use this on the go.

Re: Early feedback: Ask questions about your business on Dashboard App

JTPets — Mon, 16 Jun 2025 19:37:28 GMT

How does one access said closed beta? Hmmmm

Re: Early feedback: Ask questions about your business on Dashboard App

harshc-sqprod — Mon, 16 Jun 2025 19:38:20 GMT

Wonderful to hear that you're finding the experience intuitive and valuable, thank you so much for helping us make this better!!

Would you be interested in accessing the same experience from your mobile device? We have an early version available for iOS and Android.

Re: Early feedback: Ask questions about your business on Dashboard App

harshc-sqprod — Mon, 16 Jun 2025 19:40:10 GMT

@homeprogreen and @StevenCheech I would love to get this enabled for you on Dashboard app (mobile). Please give me a day and you'll begin to see it on the app.

Would you be open to a 30 minute chat to provide feedback once you've tried it out?

Re: Early feedback: Ask questions about your business on Dashboard App

homeprogreen — Mon, 16 Jun 2025 19:41:32 GMT

Thank you

Re: Early feedback: Ask questions about your business on Dashboard App

harshc-sqprod — Mon, 16 Jun 2025 19:41:33 GMT

I'm your person for beta 🙂 Can I go ahead and get you enabled for access on the Dashboard app?

Re: Early feedback: Ask questions about your business on Dashboard App

JTPets — Mon, 16 Jun 2025 19:42:24 GMT

Add me to any beta! Yes please

Re: Early feedback: Ask questions about your business on Dashboard App

BofBArtStudio — Mon, 16 Jun 2025 19:53:58 GMT

Yes absolutely! Currently I have to do all of the square AI queries on the dashboard on my laptop through the browser. But I am often on the go and it would be great to be able to experience it on my mobile device as well.

Thank you

Re: Early feedback: Ask questions about your business on Dashboard App

SVLFever — Mon, 16 Jun 2025 20:23:11 GMT

I'm guessing I'm in because I have a meeting with Alex on Thursday. 🙂

Re: Early feedback: Ask questions about your business on Dashboard App

harshc-sqprod — Mon, 16 Jun 2025 20:48:40 GMT

Yes, super excited to get you started with this! Looking forward to connecting this week 😄 (Alex may join the call but I will be your primary contact for this)

Re: Early feedback: Ask questions about your business on Dashboard App

dimo10 — Mon, 16 Jun 2025 21:33:13 GMT

Hi @harshc-sqprod can you please add me to the beta also.

Thanks Chris

Re: Early feedback: Ask questions about your business on Dashboard App

harshc-sqprod — Mon, 16 Jun 2025 21:47:02 GMT

Certainly! Thank you so much for helping us test this early and sharing your feedback

We will be improving this experience with new features and improvements every couple of weeks (with each new version of the app!) 🙂

Re: Early feedback: Ask questions about your business on Dashboard App

indianathomas — Mon, 16 Jun 2025 23:19:25 GMT

When Square AI first came out, the data you'd get was questionable, if not unreliable. We had 18 locations in our Dashboard, and I think it struggled to prioritize which locations were relevant.

I ran the last three queries that you requested. They all provided reliable data except for "Who are my most valuable customers?". We also played around with other questions such as. For 2025, which marketing promotion yielded the highst sales? This resulted in the response: The marketing promotion that yielded the highest sales in 2025 was "Get 20% off the next time you visit!", with gross sales amounting to $24,774.60. These figures are based on gross sales from January 1, 2025 to June 16, 2025 (PDT). Reported dollar values are in USD.

As AI becomes more readily accessible, I'd recommend a few suggestions:

AI Inspiration:

1) Expand the recommended questions by business segment (restaurant, e-commerce, etc.) to the top 10 questions by month/year. This will help those who may not know what to ask.

2) Expand marketing recommendations to include things like: Web conversions, recommended pricing, and demand pricing recommendations.

3) Marketing campaigns vs engagement.