https://community.squareup.com/t5/Feedback-Discussions/Feedback-Reorder-tickets-by-dragging-on-Kitchen-Display-System/m-p/850728#M3301 <P>Never mind, I figured it out. Screens have to have the same setting selected (in the screen shot below) in order for it to work. Mine for some reason were not on the same setting.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-10-09 at 9.16.58 AM.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/56488i836A2D57EEC252CA/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2026-10-09 at 9.16.58 AM.png" alt="Screenshot 2026-10-09 at 9.16.58 AM.png" /></span></P> Fri, 09 Oct 2026 15:19:04 GMT backyard 2026-10-09T15:19:04Z https://community.squareup.com/t5/Feedback-Discussions/Feedback-Reorder-tickets-by-dragging-on-Kitchen-Display-System/m-p/850413#M3263 <H3 id="toc-hId-1156878874"><SPAN>Reorder tickets by dragging on Kitchen Display System <SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":australia:">🇦🇺</span></SPAN> <SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":canada:">🇨🇦</span></SPAN> <SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":united_kingdom:">🇬🇧</span></SPAN> <SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":ireland:">🇮🇪</span></SPAN> <SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":united_states:">🇺🇸</span></SPAN> <SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":japan:">🇯🇵</span></SPAN> <SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":spain:">🇪🇸</span></SPAN> <SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":france:">🇫🇷</span></SPAN></SPAN></H3><P><SPAN>Kitchen staff drag a ticket into a new position on the Kitchen Display System screen to set the prep sequence themselves. Dragging becomes available once the ticket sequence in the device's Layout settings is set to manual. The screen gives visual feedback as a ticket moves, the custom order holds until that ticket is completed, and <STRONG>manual ordering applies across main, expo, and station views</STRONG>.</SPAN></P><P>&nbsp;</P><P><SPAN>When I use this new feature and manually drag a ticket on one of my screens, it does NOT change the order on any of the other screens. Maybe I'm reading the bold statement above incorrectly but it seems that the new order should apply to all screens? If so, it's not working as the order is only changed on the screen that I did the manual move.</SPAN></P> Thu, 01 Oct 2026 16:42:17 GMT https://community.squareup.com/t5/Feedback-Discussions/Feedback-Reorder-tickets-by-dragging-on-Kitchen-Display-System/m-p/850413#M3263 backyard 2026-10-01T16:42:17Z https://community.squareup.com/t5/Feedback-Discussions/Feedback-Reorder-tickets-by-dragging-on-Kitchen-Display-System/m-p/850728#M3301 <P>Never mind, I figured it out. Screens have to have the same setting selected (in the screen shot below) in order for it to work. Mine for some reason were not on the same setting.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-10-09 at 9.16.58 AM.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/56488i836A2D57EEC252CA/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2026-10-09 at 9.16.58 AM.png" alt="Screenshot 2026-10-09 at 9.16.58 AM.png" /></span></P> Fri, 09 Oct 2026 15:19:04 GMT https://community.squareup.com/t5/Feedback-Discussions/Feedback-Reorder-tickets-by-dragging-on-Kitchen-Display-System/m-p/850728#M3301 backyard 2026-10-09T15:19:04Z