thread Re: Square Research survey emails keep coming, but the link is broken in Feedback Discussions

Square Research survey emails keep coming, but the link is broken

justsportsmans — Tue, 06 Oct 2026 00:13:38 GMT

Hey all. I've been receiving emails from Square Research (research@squareup.com) urging me to take a survey in exchange for a $20 gift card. When I tap the "Take Our Survey" button, the link keeps redirecting me to my email host's index URL.

I haven't been able to reach anyone with Square on what's happening. I've whitelisted the research email address and taken all the steps I can find to ensure the email host isn't scrubbing the link. I've received now 3 emails about the survey, and they all do the same thing.

Does anyone know if the survey link is posted up somewhere? I'd gladly take a cup of coffee on the house in exchange for my opinions...

Re: Square Research survey emails keep coming, but the link is broken

tranguyen — Tue, 06 Oct 2026 12:39:20 GMT

Hey @justsportsmans, when you have a chance, would you mind sharing a screenshot of the full email? Does it mention what topic the survey might be about? I can definitely check with our teams to see who have sent this out and get the right link to you!

Re: Square Research survey emails keep coming, but the link is broken

justsportsmans — Tue, 06 Oct 2026 12:54:18 GMT

I actually used a tool to read original message data late last night, and I found the link buried in the code. The survey was asking for opinions on Managerbot. Not sure why my email host is blocking the link. Must have been coded in a way the client didn't like. At any rate, this was the email I got last night. The survey button just links back to the host index (mail.<myhost>.com) instead of the actual survey.

Re: Square Research survey emails keep coming, but the link is broken

tranguyen — Wed, 07 Oct 2026 13:19:49 GMT

Thanks for sending that on @justsportsmans and for flagging this issue! I've checked in with the team so they can review the email campaign. In the meantime, I've also sent you a link to the survey via private message if you still wish to take it!