thread Re: Can Only Take a Payment Via Debit or Credit? in Feedback Discussions

Can Only Take a Payment Via Debit or Credit?

gorelander — Wed, 23 Sep 2026 16:07:35 GMT

Hello,

Since when can you only take payments via debit or credit card? What's strange is only a couple days ago I was able to manually do a payment as the client paid by cheque. Today when I created a new invoice it will only take payment by credit or debit when you click the "Take a Payment" button on the bottom right while selecting an invoice.

Is this a bug or is Square forcing payments via card now?

Thanks in advance.

Re: Can Only Take a Payment Via Debit or Credit?

kacey_k — Mon, 28 Sep 2026 11:36:39 GMT

Hi! Square shouldn’t require every invoice payment to be made by debit or credit card. You should still be able to record an invoice as paid when the customer pays outside of Square, such as by cash or check.

I’d check whether you’re using Take a Payment versus the option to record/mark the invoice as paid. “Take a Payment” may only be showing payment methods Square can actually process, while an external payment like a check would be recorded separately.

Since you were able to record a check payment just a few days ago, if that option has disappeared from the same workflow, I’d also try the Square Dashboard from a browser and see whether it appears there.

If it’s missing there as well, I’d contact Square Support before assuming it was an intentional change. It could be a recent interface change or something specific to the account.

If you figure out where the check/manual payment option moved, definitely update the thread! 😊

Re: Can Only Take a Payment Via Debit or Credit?

gorelander — Mon, 19 Oct 2026 16:41:45 GMT

I figured it out. You would think "Take A Payment" would be the function to use but it's not in this situation. That function is only for debit/ credit payments only. Via "Mark as Paid" you are then presented with an option to enter a partial payment but it's only obvious after you click it.

This is an example of Square's poor attention to detail. I mean, who creates a system where to get to "Invoices" (which is one of the most used features) you have to click "Invoices and Payments", then "Invoices", then "Invoices" again! Secondly insisting on a "Due Date" on client invoices can be offensive to clients. I have to tell clients to ignore it when I present them with an invoice. Ugh.

It's time to find someone else.

Re: Can Only Take a Payment Via Debit or Credit?

gorelander — Mon, 19 Oct 2026 16:53:17 GMT

Also I have to add that I'm referring to payments/ invoices via the online web interface.