https://community.squareup.com/t5/Feedback-Discussions/Online-Support-for-the-WIN/m-p/845838#M2915 <P>I need to brag on the Square Support Team for their help this past weekend (4th of July weekend). I would have never survived without it. My printers weren't sending tickets to the kitchen. I was checking the printer profiles and making sure everything was set correctly. Everything would print 100% and then 10 minutes later, nothing... I had a customer display not working on a Square Register. We were covered up in business and knew the busy part of our day was still to come. I had done absolutely everything possible with help from the Square AI support desk. I realized that if I didn't get some serious help soon, we were screwed for the evening. I found an amazing person up for a good chat. They finally asked permission to delve into my dashboard which I was beyond happy to give the ok. They poked around and went to settings &gt; device management &gt; printer profiles and helped me to make some corrections. I had always gone in to settings &gt; hardware &gt; printers &gt; profiles to make changes. GAME CHANGER for my system. We moved on to have a huge night without any printer issues. Just when you think you know everything about your system - you don't. My HUGE apologies that I didn't get their name as I would love to give them the shout out!</P> Thu, 09 Jul 2026 15:41:45 GMT Getonthebus 2026-07-09T15:41:45Z https://community.squareup.com/t5/Feedback-Discussions/Online-Support-for-the-WIN/m-p/845838#M2915 <P>I need to brag on the Square Support Team for their help this past weekend (4th of July weekend). I would have never survived without it. My printers weren't sending tickets to the kitchen. I was checking the printer profiles and making sure everything was set correctly. Everything would print 100% and then 10 minutes later, nothing... I had a customer display not working on a Square Register. We were covered up in business and knew the busy part of our day was still to come. I had done absolutely everything possible with help from the Square AI support desk. I realized that if I didn't get some serious help soon, we were screwed for the evening. I found an amazing person up for a good chat. They finally asked permission to delve into my dashboard which I was beyond happy to give the ok. They poked around and went to settings &gt; device management &gt; printer profiles and helped me to make some corrections. I had always gone in to settings &gt; hardware &gt; printers &gt; profiles to make changes. GAME CHANGER for my system. We moved on to have a huge night without any printer issues. Just when you think you know everything about your system - you don't. My HUGE apologies that I didn't get their name as I would love to give them the shout out!</P> Thu, 09 Jul 2026 15:41:45 GMT https://community.squareup.com/t5/Feedback-Discussions/Online-Support-for-the-WIN/m-p/845838#M2915 Getonthebus 2026-07-09T15:41:45Z https://community.squareup.com/t5/Feedback-Discussions/Online-Support-for-the-WIN/m-p/845883#M2918 <P>It's great to see that kind of support. Glad you had a successful weekend!&nbsp;</P> Tue, 07 Jul 2026 17:21:30 GMT https://community.squareup.com/t5/Feedback-Discussions/Online-Support-for-the-WIN/m-p/845883#M2918 TCSlaguna 2026-07-07T17:21:30Z