thread Re: Error when setting up manual discount rule in Feedback Discussions

Error when setting up manual discount rule

backyard — Mon, 22 Jun 2026 12:47:56 GMT

hello @tranguyen and @RiseUpRefillVT

I am having issues with the new manual discounts and creating one that is category based. As you can see in the photo, I can't select the categories button due to the messaging saying automatic discounts by category are not supported for online ordering, but as you can also see, I don't have any of the automatic discount sections checked. Am I doing something wrong?

Side note, if I select it to be an auto discount for the POS, it allows me to select categories and then I can uncheck the automatic checkbox, but the discount doesn't function correctly as staff can add the discount to any category that exists, not just the ones am trying to limit it to. Please advise on how I can get this functionality to work as it would be very helpful.

Re: Error when setting up manual discount rule

tranguyen — Mon, 22 Jun 2026 12:57:28 GMT

Hey @backyard., I moved your comment to a separate thread so it'll be easier for the two of us to troubleshoot this.

This does look like a potential bug. To help us recreate this and investigate this further, can you let me know:

Is this happening when you are creating the discount from scratch or is this when you are editing an existing discount?
If this is a discount being created from scratch, can you walk me through step by step on how you're creating it and the exact point when the error message comes up?
Can you let me know the browser you are using? If you are unsure, you can use this site to check https://www.whatsmybrowser.org/

I'll keep an eye out for your reply!

Re: Error when setting up manual discount rule

backyard — Tue, 23 Jun 2026 19:56:05 GMT

Thanks for creating this. I'll answer the best I can

It definitely happens when I edit an existing rule. If I Click Discount Rules toggle on an existing discount, the "square point of sale and other integrations" is automatically checked so if I want it to be a manual discount, I uncheck that. Once I uncheck it, the "add item categories" grey out with the error I screenshotted before.

If I create a new rule, it does seem to allow me to select categories and save it, but the manual logic does not seem to be working as I can apply the discount to anything and everything, even if I didn't select it in the category selection.

I'm using Safari on a Mac. I'l try and create some videos to show what is happening.

Re: Error when setting up manual discount rule

backyard — Tue, 23 Jun 2026 20:16:22 GMT

Here is editing an existing discount and showing it's greyed out.

(view in My Videos)

Re: Error when setting up manual discount rule

backyard — Tue, 23 Jun 2026 20:19:15 GMT

Here is a video of creating a brand new discount (it allows me to select a category) but if you ever toggle the auto discount for POS on and off, the category selection is greyed out as seen in video.

(view in My Videos)

Re: Error when setting up manual discount rule

backyard — Tue, 23 Jun 2026 20:29:06 GMT

And here is a test discount I created for 10% off of the burgers category. Then I rang up a pint of beer (definitely not in the burgers category) and applied the test discount, it worked. Which for my understanding, it should not unless the item is in the burger category correct?

Re: Error when setting up manual discount rule

tranguyen — Wed, 24 Jun 2026 12:04:24 GMT

This is really helpful @backyard and thank you for all the screenshot/videos! I've passed this over to the team who look after this feature so they can investigate further and clarify the behaviour here.

I will follow up as soon as I have an update.

Re: Error when setting up manual discount rule

tranguyen — Wed, 24 Jun 2026 15:23:30 GMT

The team confirmed these are both bugs and they are working to roll out a fix. As soon as I have an update for when the fix is implemented, I will let you know @backyard !

Re: Error when setting up manual discount rule

backyard — Wed, 24 Jun 2026 15:30:20 GMT

Wonderful, thanks @tranguyen