thread Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022? in Feedback Discussions

Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

rajatdeva — Tue, 09 Dec 2025 05:49:32 GMT

Hello Seller Community 👋🏼 My name is Rajat and I work on the Square for Restaurants team here at Square.

As we look into next year, we’re hoping to hear from you all on what you would like to see in development for our Square for Restaurants product, which include the Restaurants Point of Sale app and Square KDS!

These can be suggestions that have already been mentioned on the Square for Restaurants feature request board, but that you’ve identified as your top feature request that you’d like to see developed in 2022! Think of it as a Square for Restaurants and/or a KDS ‘wish list’.

Please reply below with some feature suggestions or product improvements that you’d like to see. Your comments will be recorded and reviewed by our Square for Restaurants Product Team.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

GermanDirk — Wed, 15 Dec 2021 23:56:43 GMT

We would like to use a option to open tabs.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

SamuelDesgagne1 — Thu, 16 Dec 2021 00:11:39 GMT

I would like square for restaurant to be compatible with SRM from Quebec as we are obligated to used them.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

Belanger_Bagels — Thu, 16 Dec 2021 00:29:23 GMT

Drag and drop across the screen tickets to custom sift.
"Hold" a ticket for various reasons
"Re-fire" a ticket or item on a ticket [color coded?]
Reprint a ticket from the KDS
When an regular KDS station completes an item on a ticket it would be nice to have a different color reflecting the completion on the expeditor. To alert the expeditor.
Have pre-orders hidden function, off course at this time you only have "open tickets". Maybe have a pre-order function for call ahead customers?

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

MamiesToffee — Thu, 16 Dec 2021 00:20:58 GMT

We don’t use the restaurant system.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

Topsy294 — Thu, 16 Dec 2021 00:23:06 GMT

How to keep track of a tab for a private function

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

SB1968 — Thu, 16 Dec 2021 00:25:29 GMT

Coursing and firing on KDS!

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

aamcdull — Thu, 16 Dec 2021 00:37:43 GMT

We would like the ability to place Delivery Order on the Square Restaurant Register. Right now, we need to use a phone/computer to input all those addresses and card info for a customer who calls over the phone who simply wants a delivery order but doesn't use DoorDash on their own.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

Chiquitas — Thu, 16 Dec 2021 01:45:32 GMT

We desperately need a way to upcharge customers who place orders on our site that make special requests! I.e. extra cheese, extra sauce, add bacon etc so much revenue is lost due to the fact we can not adjust order totals to accommodate customers add ons. Please make way to upcharge so we can get paid for these requests.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

slainte — Thu, 16 Dec 2021 01:47:57 GMT

Store credit cards so we can return them to the customer and close their tab later with the stored credit card info. That would enable us to keep tabs open without holding onto the card which is inefficent and sometimes leads to lost cards (and angry customers). We could do this with our previous POS and the inability to do it now is really the only thing we dislike about Square.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

GermanDirk — Thu, 16 Dec 2021 02:06:11 GMT

You should use the „modifier“

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

926BarAndGrill — Thu, 16 Dec 2021 02:18:45 GMT

Hello! We would LOVE if the Square app had the ability to pre-authorize credit cards that are being used to open a tab. We are a bar / restaurant / club and on busy nights, we may be serving over 300 people and have over 100 open food / bar tabs (tickets) at any given point in time. We swipe & keep the credit cards when we open a tab but we have seen a dramatic rise in people who use bad credit cards (or NSF debit cards) when they open the tab. Some of these people leave before closing & we don't know about the bad card until we try to close the open tab after closing. Having a pre-auth function when we open the tab would prevent the majority of these.

Thanks!!

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

dimo10 — Thu, 16 Dec 2021 02:41:33 GMT

We are a QSR and would love the ability to change the prep time for online orders from the register app instead of having to log into the dashboard. This would be my biggest request.

We would like a display screen to show customers which orders are ready and which ones we are preparing controlled through the KDS.

We would like an Android app for customers to see what they ordering as they order for our registers.

We would like KDS to show a batch amount of items that need to be fired so that we can quickly see how many items in total we need to fire in the next few tickets. As we run a pure FIFO restaurant we batch cook tickets to get things done more efficiently.

Digital menu boards would also be a cool option that links straight to our POS.

A self serve kiosk for customers to come in and order and pay by themselves.

That's all I can think of at the moment.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

chefkan — Thu, 16 Dec 2021 02:54:20 GMT

need something to indicate to scroll down to see further items on ticket. ie. 10 items on ticket..how do we know?

recall needs work. when you press recall you should be able to see the last 5 or so tickets that were completed. its kinda hard to find the recalled ticket.

we have 2 kds in kitchen hot and cold. when cold kds completes there ticket and presses complete ,it completes the whole ticket on both kds ipads.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

PortaDiRoma — Thu, 16 Dec 2021 08:45:17 GMT

Being able to split an item across multiple tickets would be very helpful ie.) a table wants separate checks but they shared a bottle of wine so we need to put 1/3 of the bottle on each check

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

MJAYS — Thu, 16 Dec 2021 08:55:23 GMT

KDS Feedback

1. Be able to filter the categories which are sent to the KDS so only the items which need to be completed in the kitchen appear. (For our business, when a customer places an order at the till & also purchases retail products we don't need these products sending through to the KDS, it can be very confusing on big orders filtering through what items need to be made in the kitchen)

2. The ability to print of individual sticky labels from the KDS to stick onto items. This could be triggered manually or automatically.

Restaurants Feedback

1. Be able to use Loyalty on the Square Restaurants app when using the register.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

dkhtodd — Thu, 16 Dec 2021 11:45:34 GMT

Yes, yes. 1000 times yes on both KDS Feedback items!!!!

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

ninosbakery — Thu, 16 Dec 2021 13:06:59 GMT

When a ticket is edited it reprints to the kitchen with no indication that it is a edited ticket. Would be nice to have some sort of indicator that shows something was changed.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

allwhowander — Thu, 16 Dec 2021 14:46:59 GMT

By open tabs, do you mean pre-auth on credit cards? If so, I second this x100.

Re: Square for Restaurants & KDS: What features or improvements would you like to see in 2022?

allwhowander — Thu, 16 Dec 2021 14:56:43 GMT

We do not currently use KDS or restaurants. Here's my feedback as to why FWIW!

-Overall, I just don't see enough relevant features to pay for the Kitchen POS compared to the regular POS. If some of these features were addressed, it would definitely make me switch.

-We are a counter service bar, and give a customer a number flag to run the food to their table. I think implementing a simple feature to enter this number on the kitchen printout would be a huge win for us, but as of right now there is no difference between manually entering a note on either regular Square POS or Restaurants. This could be so much cleaner and accurate if it were integrated into Square.

-Pre-auth credit cards. Please. Please. Please.

-Real time inventory from in-house open tabs so that people can't purchase the same product online at the same time it's being consumed in house.

-I've tried to get my team to use KDS screens on and off again for a year now, but they prefer tickets. I've never run kitchen so I don't know personally know why, but they all agree the KDS screen is confusing and creates more problems than the old paper ticket method.

Thanks for listening to our feedback!