thread Re: KDS Offline Mode in Feedback Discussions

KDS Offline Mode

ishaan — Thu, 18 Sep 2025 03:58:02 GMT

As I'm sure many folks here know, internet issues and outages can cause chaos in the kitchen. Unfortunately, Square experienced an outage earlier this week that impacted many restaurants. Our team understands how disruptive this can be to your business, and we are investing in reliability as well as improving your offline product experience so you can keep your restaurant running even when your internet goes down.

We're working on a new offline mode for KDS so POS orders reach your KDS, even during an internet or Square outage. We're looking for feedback and advice from our community of Square restaurant/F&B owners and operators to help make sure that the next time there's an outage, you're prepared. This is an opportunity to help Square shape a crucial new feature.

You'll receive a $50 gift card or processing fee credits for your first $2,000 in sales, as a thank you for 30 mins of your time. If you’re open to chatting with us, please comment below!

Re: KDS Offline Mode

makedonas — Fri, 09 Feb 2024 14:06:06 GMT

Finally! I would love to help.

Re: KDS Offline Mode

Waterfall — Fri, 09 Feb 2024 18:26:39 GMT

Sure - I can help.

Re: KDS Offline Mode

TheRealChipA — Fri, 09 Feb 2024 19:25:41 GMT

Count me in.

Re: KDS Offline Mode

Eddiemunster — Fri, 09 Feb 2024 21:00:44 GMT

I'd love to be involved

Re: KDS Offline Mode

DeutschEssen — Mon, 12 Feb 2024 03:19:27 GMT

This would be a big step in the right direction. Let me know how to help. I made a post a couple of weeks ago about being able to run the system on a local network when the internet is down for precisely this reason. We need to be able to see the orders on the KDS locally when Square servers can not be reached.

Re: KDS Offline Mode

makedonas — Sat, 23 Mar 2024 00:51:20 GMT

This upcoming feature needs to be placed on a accelerated timeline.
Another major KDS disruption happening right now. 2 hours in the middle of our biggest rush of the week. Friday night. 🙏 kitchen and servers are drowning.

Re: KDS Offline Mode

_Violet — Sun, 24 Mar 2024 21:52:38 GMT

Hi @makedonas - I'm sorry to hear that you've been experiencing some trouble on your KDS.

It sounds like this behavior was likely related to an issue which occurred on Friday. you can view the details here on our Status Page. This issue has since been resolved, but please let me know if you are still experiencing any disruptions.

Re: KDS Offline Mode

makedonas — Mon, 25 Mar 2024 02:39:36 GMT

It’s been resolved, but those 2 hours felt like 14 long hours lol.
I’m just saying that having a robust offline-direct connect KDS system will help alleviate Square server issues.
of course, Online ordering will still get disrupted, but on a weekend night, the dine in guests are the biggest and only priority.

Re: KDS Offline Mode

_Violet — Mon, 25 Mar 2024 15:14:29 GMT

Thanks for following up here, @makedonas. I'm glad to hear everything is working correctly for you now.

We understand how important it is for all of our services to be running correctly for your business. Our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Re: KDS Offline Mode

_Violet — Tue, 26 Mar 2024 19:25:20 GMT

@makedonas - Additionally, if you're interested, you can opt in for outage notification via text and email here on your Dashboard.

Re: KDS Offline Mode

makedonas — Tue, 26 Mar 2024 19:50:44 GMT

Already on it! thank you tho

Re: KDS Offline Mode

ChillNL — Mon, 19 Aug 2024 07:17:38 GMT

Hi @ishaan ,

Is there an update on offline KDS and when it will be rolled out or in beta?

Re: KDS Offline Mode

copper_cup — Tue, 24 Jun 2025 11:11:38 GMT

Any updates on an offline capability for KDS?

Re: KDS Offline Mode

SVLFever — Tue, 23 Sep 2025 01:35:14 GMT

Whatever became of this? I don't think my KDS works in offline mode. I'm curious to know how Square plans/planned on solving this. Anyone using it or testing it now?

Re: KDS Offline Mode

TheRealChipA — Tue, 23 Sep 2025 12:01:01 GMT

Tagging @nika I don't see this on the product roadmap, so we are wondering the status of this test.

Re: KDS Offline Mode

SVLFever — Tue, 23 Sep 2025 12:19:15 GMT

Thanks Chip. I probably should have thought of that myself. 😇

Re: KDS Offline Mode

ryanwanner — Wed, 24 Sep 2025 00:04:55 GMT

@SVLFever Curious about this myself. It’s my understanding that the KDS is fed orders from the Square servers instead of directly from the point of sales, so I’m interested in how this would be accomplished with an internet outage.

Re: KDS Offline Mode

TheRealChipA — Wed, 24 Sep 2025 00:37:11 GMT

@ryanwanner I've always thought that feeding it from the servers is a mistake. I understand it, sort of, if that is the case. It allows online, Uber, DoorDash, etc, to feed the KDS. But when we are in offline mode, I've always thought it should at least feed orders from the POS on the same network, even if the others can't be fed to it. At least then we aren't totally dead in the water. I'm sure @nika will enlighten us.

Re: KDS Offline Mode

nika — Wed, 24 Sep 2025 16:35:59 GMT

Hi friends! I followed up with @ishaan to see what the deal is and where we're at with this one. Will report back. 🤞