thread Re: [Q&A] Learn how to make any item in your Square catalog subscribable! in Event Discussions

Live Q&A: Learn how to make any item in your Square catalog subscribable!

kristen — Wed, 14 Jan 2026 16:24:33 GMT

Hello Seller Community,

Exciting news! We've just launched Square Subscription availability through your Square Online catalog. To showcase this powerful feature, we brought back @jean_sq, the Subscriptions product marketing manager, for a quick demonstration on how to create these subscription plans. We'd love to hear your reactions, so take a look at the videos below and drop your feedback in the comments section. Please note that this feature is currently only offered through Square Online and Square Dashboard.

How to sell subscriptions through Square Online

How to create a plan with Square Dashboard

With this new feature, you can sell physical items, donations, and services on a weekly, biweekly, or monthly subscription basis. In addition, you can create "Subscribe & Save" programs, which allow you to give your most loyal customers discounts on their subscription orders.

How to participate:

Check out the video demonstration above and post your questions to this thread. Then, check back with us on Thursday, July 13, at 12 p.m. PDT/3 p.m. EDT as the Subscriptions team responds.

A few example questions:

I'm just getting started with subscriptions for my business — what should I keep in mind as I get set up?
If I could do "_______" with subscriptions and inventory, that would make my customers' experience much better.

Please note: We are unable to share specific details on our product roadmaps, though this information will be helpful as we continue to make improvements.

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

Stacelyn24 — Fri, 30 Jun 2023 18:44:25 GMT

This is exciting because we were considering starting a subscription based service for in-home nail services. This would definitely make it more easier to manage 🙂

Re: [Q&A] Learn how to make any item in your Square catalog subscribable!

JessPoynter — Mon, 03 Jul 2023 15:02:46 GMT

Thanks for taking the time!

I wonder, is there a way for us to create a subscription that keeps a running total or balance? For example, I have clients that need to do weekly or biweekly treatments. How can I create this? I'd like to be able to set up a monthly subscription that clients can buy treatment packages that give them X amount of visits for the month, i.e. 4 treatments a month for $X, 10 treatments for $X, and so on, but then those visits would be tracked in the subscription?

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

Neighborsatx — Wed, 05 Jul 2023 17:17:16 GMT

I've submitted multiple requests to have whether or not the subscription is active or not next to the clients name when you pull up their customer profile. Possible to add this feature?

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

christiema — Wed, 05 Jul 2023 18:24:41 GMT

Hi! I own a skin studio and offer a monthly subscription where clients get charged on the 1st of the month for a facial and have the month to book on any day they choose. Since they are already charged, I'm curious what you would recommend to do once they come in for their appointments. ie comping the appointment? I currently have them book a MEMBERSHIP facial specific for them that is zeroed out and essentially not a charge but it throws my reports off specifically the numbers for each employee.

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

jean_sq — Thu, 06 Jul 2023 16:36:25 GMT

Hi @Neighborsatx ! That's an interesting idea. May I ask how having the subscriptions tagged in a customer profile will help you with your business? Thank you for sharing!

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

1stMtn — Thu, 06 Jul 2023 16:13:19 GMT

Will it be possible to charge everyone at the the same time in one batch instead of on the day of the month they signed up? We need to know who is paid and who isn't before we distribute the products to them, and that needs to happen all at once.

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

jean_sq — Thu, 06 Jul 2023 17:23:20 GMT

Hi @1stMtn ! Yes, Subscriptions is planning to launch custom billing dates very soon which will allow you to pick the billing date for your subscription plans! We will announce in Product Updates when it's available.

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

mradorables — Fri, 07 Jul 2023 03:25:22 GMT

I would love to offer my customers a subscription. Quite a few come to me weekly or monthly, so I know they would appreciate it if it was automated for them.

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

StuffInBalloons — Fri, 07 Jul 2023 12:21:41 GMT

It needs to have delivery options available...

I have a few different subscriptions available to my customers - they have been "legasied" and I was excited to be able to attach them (or a new version of them) to corresponding website items. I created a new item, created the corresponding subscription and attached it to the item only to have it tell me I MUST have shipping ONLY for subscriptions. We are offering locally delivered or picked up flower arrangements - NOT a shippable item. This makes the new feature for subscriptions completely useless to me without a time-consuming workaround. We do ship some of our gift items nationwide, so if I set the subscription to "Shipping" I will end up having to cancel orders that are requested for outside of the local area even if I make it clear in the subscription description that it is a local item only (people don't read). Is there a plan to allow delivery and/or pick for subscriptions up in the near future? I see service businesses that also have products that they do ship having the same issue if customers or clients outside of their service area select a subscription service.

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

cgmedia — Fri, 07 Jul 2023 19:17:47 GMT

Can you provide a walk-through for a service option, e.g., offering maintenance plans for websites?

Re: [Q&A] Learn how to make any item in your Square catalog subscribable!

waxonhairoff — Sat, 08 Jul 2023 00:59:53 GMT

I use invoices for all of my membership needs. It's customizable and Clients love it.

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

christiema — Sat, 08 Jul 2023 16:33:45 GMT

I've noticed that my members in the subscription don't get loyalty points when the subscription gets charged. Is there a way to change that?

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

doc_choc — Sat, 08 Jul 2023 21:57:30 GMT

Hi @kristen thank you for developing this new feature. I have a couple of questions.

1. At the item level will we be able to add a subscription variarions from a drop down box so the customer can selected thier preferred variation? Eg we sell hot choc subscriptions where customers can sign up and select thier preferred chocolate flake type, we have three types, milk, white or dark.

2. Would there be a mechanism within the system for the customer to change thier choice of flake before the next dispatch date without cancelling the subscription and resubscribing ie they fancy a change from white flakes to milk flakes that month?

3. Would there be functionality for a customer to buy a subscription as a gift ie add a gift message?

Many thanks and really looking forward to this feature going live.

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

HyattTraining — Sun, 09 Jul 2023 19:30:36 GMT

Hello! Will we be able to use ACH for recurring subscriptions?

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

Whitesquirrel1 — Sun, 09 Jul 2023 20:36:17 GMT

I own a winery and currently have 350 wine club members. We offer 9-different club options (3, 6 12 bottles, sweet, dry or mix) and it is a quarterly billing. Is there any way to manage this with square?

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

HeroAir — Sun, 09 Jul 2023 23:55:03 GMT

We would like to use this feature but we need it to be a bi-annual subscription or preferred a yearly subscription. We are a service provider and need to be able to offer a yearly 1X payment plan that we can have manage itself for our customers wanting service agreements. So far the longest period available is monthly. We could create a hybrid type monthly but it’s really not typical in the repair service industry. Thoughts? Options?

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

estigirl1 — Mon, 10 Jul 2023 01:16:13 GMT

How would a subscription work for a provider that receives a commission on the service? Would they get the commission when the subscription is paid or can it be broken down to when the service is actually received? I really need my providers to receive their commission at the time the service is provided, not when the subscription money is collected. I also use square payroll.

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

JacquelineHyde — Mon, 10 Jul 2023 01:43:47 GMT

My question is when will subscriptions apply to a paywall of pages on square sites that are not Weebly based. A scenario where we don’t need to issue a password to users that they can log into their account (like for appointments) and content that they pay to subscribe is shown.

thank you

Re: Live Q&A: Learn how to make any item in your Square catalog subscribable!

doc_choc — Mon, 10 Jul 2023 08:16:33 GMT

Hi @kristen

Our team have been chatting about subscriptions and we are trying to figure out if the new updates will allow the following.

1. Subscriptions for self-purchase we feel are on a frequency based delivery, i.e. I want to receive my coffee every month, every 2 months or three months etc. until the purchaser decides to cancel the subscription.

2. Subscriptions purchased as a gift for another person we feel are duration based, i.e. you are likely to buy a gift subscription for say 3, 6 or 12months after the duration is complete the subscription cancels automatically.

The system as it stands works well for the self-purchase subscription, with the planned updates will it work for the duration based subscription?

Many thanks