thread Re: Q&A: Ask us anything about Square Online Fulfilment in Event Discussions

Q&A: Ask us anything about Square Online Fulfilment

tranguyen — Wed, 14 Jan 2026 16:27:03 GMT

Hello Seller Community!

On Wednesday, August 18th at 5PM BST, we hosted a Square Online Fulfilment Q&A with :

Kevin Taniguchi, an engineer on the Shipping & Store Setup Team
Alex Smith, the Product Manager for the Shipping & Store Setup Team.
Faheem Zaman, the Product Manager for Pickup & Delivery
Lisa Fong, the Product Manager for Self-Serve Ordering

Together, they have answered all your questions about Square Online Fulfilment settings, from shipping to pickup, delivery and self-serve ordering.

You can learn more about Square Online here.

Ask us about Square Online Fulfilment

A few example questions:

How can I restrict my shipping destinations?
What’s the best fulfilment setup for a retail business/restaurants, etc.?

We’d also love to hear what new shipping & fulfilment features would you like to see!

Note on account-specific questions: For your privacy and security, we are not able to address issues related to specific account status details in our public forums. If you need account assistance, please contact our Customer Success team and they'll be able to take a deeper dive.

Re: Q&A: Ask us anything about Square Online Fulfilment

tonydow — Thu, 29 Jul 2021 06:17:43 GMT

I get copied on a new order email sent to the customer. Would it be possible to be copied on ALL emails sent to a customer. Thank you.

Re: Q&A: Ask us anything about Square Online Fulfilment

MJD — Thu, 05 Aug 2021 09:38:20 GMT

I'd like this too, gives a peace of mind that everything has been processed correctly.

Re: Q&A: Ask us anything about Square Online Fulfilment

MJD — Thu, 05 Aug 2021 09:39:51 GMT

I'd really like to see new shipping options, like the ones Printful use that prices shipping by product quantity, they then charge the highest cost as the main shipping cost and then other items at a separate lower fee for being the second item going to one place, this is a tool I need when my products are coming from different locations to the customer in one order as well as the fact that I have to ship all my products differently so no single cost fits them all and I don't want to have to overcharge on shipping just incase someone orders a more expensive product, I currently have two shipping setups using weight, but it's too inefficient.

I hope you could consider this point and you also see the urgency for such a thing being included in Square Online!

For more information on how I want shipping costs to work, please view this link and scroll to step 2 which explains shipping calculation in simple yet thorough steps: https://www.printful.com/shipping

Re: Q&A: Ask us anything about Square Online Fulfilment

namastewatford — Thu, 05 Aug 2021 10:10:08 GMT

Pickup and Deliveries..

for restaurants, they would like to offer special discounts/coupons for Pickups.. but not for deliveries.

How can this be done?

Re: Q&A: Ask us anything about Square Online Fulfilment

signature_home — Thu, 05 Aug 2021 16:13:46 GMT

Hi - main one for me and I am sure many other UK customers….

Shipping Label - Integration with Royal Mail Click and Drop. We would like a update on when this is coming as a third party solution is not what we wanted/needed!

I would like to know when this is going to be implemented and why it is taking so long for what I have been told is a simply integration. All your competitors offer this to UK businesses! We don’t want another “we can’t give you a date - or it’s coming soon” we want a robust update with where the feature is currently and a proper timeline! It’s unfair on Tra and the team who are constantly hammered by us as we get increasingly frustrated - so would be nice to have an update direct from the Product Managers please!

Re: Q&A: Ask us anything about Square Online Fulfilment

barlo0611 — Thu, 05 Aug 2021 16:43:36 GMT

Feature request:

1. Be able to add a photo to a customers order as proof of delivery. (In weebly or square app)

2. Increase text box modifier limit from 150

Re: Q&A: Ask us anything about Square Online Fulfilment

namastewatford — Thu, 05 Aug 2021 20:00:25 GMT

Is there an option of delegating tasks like "On/Off delivery", temporarily marking items out of stock etc to users/team members?

At present I think it is only possible for account holder to login and change these.

Re: Q&A: Ask us anything about Square Online Fulfilment

Rick-PFC — Mon, 09 Aug 2021 04:27:48 GMT

Automatic online discounts, the pos does this, when will it be synced across to online so all discounts works on all platforms automatically?

currently having offers like 2 for £10 etc work great on the pos but this can’t be done online which is a massive drawback to to the delivery/pick up etc features which make online ordering impossible for people like me who have numerous offers that need to be identical to those on the pos

Re: Q&A: Ask us anything about Square Online Fulfilment

ryanwanner — Mon, 09 Aug 2021 20:00:32 GMT

Hi @tranguyen ! I have a few questions:

For self-serve ordering, can we get a way to disable the QR codes outside of operating hours? We have had customers order an hour after we're closed from outside tables then get mad at us when we can't fulfill the order.
Having the capability to have the customer order via the QR code then hand the payment off to us to process on the Point of Sale would be amazing! This would give us the capability to accept cash sales and help the older clientele who have enough problems entering their order much less figuring out the credit card entry
As @Rick-PFC mentioned: automatic discounts would be very nice to have on the online environment!
Big Big request: the ability to turn off the online store from the Point of Sale!!!

Re: Q&A: Ask us anything about Square Online Fulfilment

tonydow — Wed, 11 Aug 2021 13:46:25 GMT

When a new online order is received that is being delivered to someone else, the order details show the customer as the receiving name but doesn’t show the name of the person placing the order. As the contract is with this person it is important that this is shown too.

Re: Q&A: Ask us anything about Square Online Fulfilment

Diversified — Wed, 11 Aug 2021 17:04:36 GMT

When will integrated shipping come to the UK? Currently having to manually export orders to then import into MyHermes/Royal Mail. It would be much easier and less time consuming being able to do that directly through Square. As far as I understand its available but not in the UK?

Re: Q&A: Ask us anything about Square Online Fulfilment

Diversified — Wed, 11 Aug 2021 17:07:54 GMT

Yes, THIS! We are desperate for this feature also. We have to export orders to then import them into MyHermes/Royal Mail and it honestly takes up so much time and effort. Others have access to this feature and its desperately needed for us in the UK.

Re: Q&A: Ask us anything about Square Online Fulfilment

ParkmellowScent — Thu, 12 Aug 2021 10:30:16 GMT

A way to use the group discounts. This can only be done using items and doesn't sync up. Makes zero sense. Being able to offer buy 3 get 1 free. Having customers having to use codes all the time puts them off. And they can only use one.

Have the ability to pre-order with a deposit will be helpful too

Re: Q&A: Ask us anything about Square Online Fulfilment

Parisfinery1 — Thu, 12 Aug 2021 10:36:03 GMT

I have a jewellery business and I want to know how I can add an automatic option for someone to purchase a set. E.g if I sell butterfly earrings I want like a tick option for them to add a butterfly necklace at a discounted price to make it a set?

Re: Q&A: Ask us anything about Square Online Fulfilment

Bethmcdonald — Thu, 12 Aug 2021 10:43:50 GMT

Hi,

Will you be getting Klarna or Clearpay added at any point?

Re: Q&A: Ask us anything about Square Online Fulfilment

nell_a — Thu, 12 Aug 2021 10:48:38 GMT

What is the best configuration of Square Online when some variations of an item that are being sold are in stock and others are not?

We need to allow the customer to order both in-stock and out-of-stock items at all times regardless of the current stock availability, the latter is on a pre-order/backorder basis and the former is for immediate fulfilment from stock; also to show the various lead times for each variation depending on stock availability.

Thank you

Re: Q&A: Ask us anything about Square Online Fulfilment

Parisfinery1 — Thu, 12 Aug 2021 10:57:43 GMT

Not at this current point, no.

Re: Q&A: Ask us anything about Square Online Fulfilment

jeweller35 — Thu, 12 Aug 2021 11:04:48 GMT

Will there be in time something that allows a customer to set up an account with an Square online site

Re: Q&A: Ask us anything about Square Online Fulfilment

OldHenAntiques — Thu, 12 Aug 2021 11:19:15 GMT

Hello,

I get very confused over shipping settings.

Is it possible to sell only to UK (as I currently do), but be able to offer international sales on a query basis?

I sell individual, unique items and the setting up of prices for each region had me pulling my hair out! Hence a UK seller only.

Thanks 👍🏼