thread Re: Live Q&A: Ask us anything about Square Loyalty 🌟 in Event Discussions

Live Q&A: Ask us anything about Square Loyalty 🌟

cspillane — Wed, 14 Jan 2026 16:26:40 GMT

On Thursday, February 23, the Square Loyalty team hosted a Q&A (@cspillane, @seiderman, and @lornaz) alongside Square small business evangelist and former Super Seller, @PessoAlumni (former owner of Pesso’s Ices & Ice Cream with 5+ years of experience using Square Loyalty at his business).

We heard what’s working well for your business, as well as ways we can better serve your needs.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

PessoAlumni — Mon, 06 Feb 2023 18:29:49 GMT

Thanks for holding this Q&A event and for the awesome introduction, @cspillane !
I'm super excited to jump in and help answer folks' questions as we go!

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

PartyManiaMD — Thu, 09 Feb 2023 18:30:45 GMT

I'll try to keep it short as I use Square Loyalty and I even created a Feature Request here regarding loyalty points.

In short why can't we designate x2, x3, x4,etc points by category? It seems like such an easy fix that would allow us to push Loyalty through category offerings.

Currently I can assign X points earned per category but not X points earned per dollar spent per category and that creates a huge roadblock to using loyalty to its full potential. A flat x2 or x3 point multiplier doesn't work because of how our margins operate.

Thank you for your consideration!

Re: Square Loyalty Q&A: Ask our product team anything about Square Loyalty 🤝

thestorehouse — Fri, 10 Feb 2023 16:54:33 GMT

My customers have been requesting that they see how many points they have on the receipt when checking out in the store. Is that a feature that will become available in the future?

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

Ninjarita — Mon, 13 Feb 2023 00:28:17 GMT

I currently have loyalty Happy Hour for orders between 3-4pm, with 2x, 3x, 4x, 5x— and it doesn't always work. I see orders that have a loyalty account that should have triggered 5x points, but the actually didn't get any. I often look at receipts to see what points were awarded in the happy hour. Also the mobile dashboard never shows what was redeemed, just what they can choose.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

GeeksOnRepair — Mon, 13 Feb 2023 00:40:58 GMT

I’m interested in having square help me with email marketing.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

GACoffee — Mon, 13 Feb 2023 00:58:33 GMT

Yes! ^ This!

We need much more specificity allowed. For example, providing a flat number of points for any purchase within a category, AND a certain number of points per dollar spent within a single transaction. That way we reward loyalty for showing up AND loyalty for spending more, without disadvantaging one or the other. Having it simply one way or another is not good.

Loyalty points per visit only and the big spenders don’t get rewarded (big parties might as well separate their purchases). Loyalty points per dollar spent may yield no loyalty for those who daily (loyally) buy low-priced items.

Something like “A + 0.5B” would be very helpful (A: points awarded per purchase, B: total purchase spend). An example for a $32 spend could be 20pts + 0.5x32 = 20 + 16 = 36 points.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

iowafly — Mon, 13 Feb 2023 00:50:33 GMT

I am unable to attend at this given time, am I able to access it later?

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

WWW2017 — Mon, 13 Feb 2023 01:08:19 GMT

Is there a way to set up that you are rewarded every six visits with 5% of you previous 6 visits total. That is the current way I run our in-house loyalty and my customers love it. this means big spenders get a bigger card and small spenders get a smaller card.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

homeprogreen — Mon, 13 Feb 2023 01:38:15 GMT

Actually I am pretty happy with loyalty. Been using it since it started and my customers live the way it’s set up. Give 1 star for every 20 dollars of your purchase. Once they have 10 stars they can redeem for 10% off entire purchase when they choose

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

Hollygwynn — Mon, 13 Feb 2023 01:49:54 GMT

<span;>Hello,

<span;>A few requests:

<span;>When customers redeem loyalty rewards for a points per spend, they must purchase an item that costs the same as or more than the reward, regardless of their spend total. Is there a way to make loyalty rewards apply across their entire ticket instead of just one item? i.e. if a customer has a $10 reward and buys ten $1 items they can't use their reward, and I then have to fudge around with either item totals or points. Otherwise tiered loyalty points seems disingenuous. It would also help when a customer makes a return against that same receipt.

<span;>Also, is there a way to have rewards not accumulate on a purchase where rewards are being redeemed? This would also be helpful in a returned item situation.

<span;>Lastly, can you add a feature to the loyalty reports that can highlight repeat loyalty visits? "Loyalty accredited sales" is a misleading metric given how easy it is to sign up for the loyalty program. I have customers do it "just in case" they might be back "someday".

<span;>Thanks,
<span;>Holly

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

perkits — Mon, 13 Feb 2023 02:03:07 GMT

I know we have discussed this in another thread but I would like to ask again about adding Loyalty to Apple Wallet use Square Terminal. What is the time line?

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

GACoffee — Mon, 13 Feb 2023 02:04:31 GMT

This already works.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

Hollygwynn — Mon, 13 Feb 2023 02:10:32 GMT

Are you doing whizbang's 6-box? I don't know why more pos systems that cater to small retailers don't accommodate this.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

perkits — Mon, 13 Feb 2023 02:47:06 GMT

What are the steps for set up? Don't think this is working with Square Terminal yet.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

Bigbothways — Mon, 13 Feb 2023 03:17:39 GMT

Is it necessary to have text messaging marketing and loyalty both?

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

elmono — Mon, 13 Feb 2023 04:04:09 GMT

We need to be able to manually adjust the expiration dates for the points. Is there such option coming soon?

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

laxarcade — Mon, 13 Feb 2023 06:29:31 GMT

I want to turn OFF all Loyalty. It doesn't fit for our business. The loyalty features on the main screen of the Terminal need to be able to be removed.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

Hopz — Mon, 13 Feb 2023 09:32:27 GMT

It would be really helpful if Square could create a loyalty program for use in franchise locations. It's very difficult when our brand has multiple franchise locations and only loyalty points are accumulated at a particular owner's location or multiple locations owned by the same person however the points are not shared or usable between multiple different franchised locations

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

JTPets — Mon, 13 Feb 2023 11:47:59 GMT

When can we expect some implementation of a frequent buyer program that will allow me to track the vendor sponsored programs I have available to me?

Right now I have a points program, but i want to track buy 12 get the 13th free of certain products