thread Why don't email campaign header images appear on mobile device? in Customer Engagement

Why don't email campaign header images appear on mobile device?

ToN513 — Sun, 21 Sep 2025 07:45:41 GMT

The header image selected from Themes in my email campaigns do not display on mobile devices. They appear as solid color blocks. This negatively affects the readability of my store name and is quite unattractive, since I choose text color to appropriately contrast with the image selected from Themes, not with the background color of the block, which does not always match the background color of the image. Has anyone else had this issue or found a solution? Thanks so much!

Re: Why don't email campaign header images appear on mobile device?

JJ_ — Sat, 25 Nov 2023 18:53:37 GMT

This sounds like a good question for our Marketing team, @ToN513

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨