thread Re: Automation Campaign Triggers in Customer Engagement

Automation Campaign Triggers

OMGi — Sun, 21 Sep 2025 07:45:09 GMT

I'd like to create an automation for lapsed customers & the system has this trigger automatically set for 1.5 months from their last purchase however I'd like a longer time frame. Is it possible to have this as a custom field for businesses to set?

Re: Automation Campaign Triggers

_Violet — Tue, 12 Dec 2023 16:30:17 GMT

Hi @OMGi - Thanks for reaching out to us here on the Square Seller Community👋

You can edit the time frame on the lapsed customer automation. From the Directory, select the "Lapsed" smart group, edit group, then will see a box where you can select the time frame.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: Automation Campaign Triggers

OMGi — Mon, 29 Jan 2024 14:47:50 GMT

Thx for replying. The automations do not allow me to adjust the workflow this is only for campaigns. I don't wan't to have to go in and create a new campaign each time for lapsed customers, I'd rather be able to create an automation with the desired time frame.

Re: Automation Campaign Triggers

BellbraeEstate — Tue, 24 Sep 2024 04:38:00 GMT

Hi, We're fairly new to Square and we were wondering if you found a solution to this problem? Funny enough it is this exact automation that we are looking at changing from 1.5 months to 3. Cheers.

Re: Automation Campaign Triggers

OMGi — Tue, 24 Sep 2024 11:48:09 GMT

Hi! I have not actually and I never got a response back from Violet either.