thread Customer used marketing e-mail coupon multiple times in Customer Engagement

Customer used marketing e-mail coupon multiple times

DSG509 — Sun, 21 Sep 2025 07:43:39 GMT

Hello,

I sent out a marketing e-mail today and this evening it was redeemed by the same person twice. Same e-mail. Made two consecutive orders and redeemed the coupon twice. Is there a way to adjust the settings on this? I checked the coupon settings and it isn't listed... Thank you

Re: Customer used marketing e-mail coupon multiple times

MayaP — Thu, 08 Feb 2024 21:33:29 GMT

Hi @DSG509 - I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

I am taking a deeper dive into this and will reach out when I have more insight. Thanks for your patience!

Re: Customer used marketing e-mail coupon multiple times

MayaP — Sat, 10 Feb 2024 00:39:19 GMT

I did get an update @DSG509. Our team confirmed coupons can't be updated once they're sent out. Going forward, you would want to send out the unique code-not a vanity coupon-that should be a one-time use coupon.