thread Re: Emall Marketing Blocks Missing- Anyone else? in Customer Engagement

Emall Marketing Blocks Missing- Anyone else?

DinaLRosenberg — Sun, 21 Sep 2025 07:43:31 GMT

I'm trying to send an email out like I aways do on Fridays for the weekend, I usually add an image block so I can add the image I create in canva. Today the blocks aren't all available like they normally are- I can't scroll down.. anyone else? This is how far I can go with the drag and drop elements.... I've tried to get out of marketing and start a fresh email but nothing is working.

Re: Emall Marketing Blocks Missing- Anyone else?

MayaP — Fri, 09 Feb 2024 13:55:02 GMT

Hello @DinaLRosenberg, I am sorry you are running into some issues creating marketing emails. I am escalating this over to our Marketing Team to investigate further. Just curious what browser are you using?

Re: Emall Marketing Blocks Missing- Anyone else?

DinaLRosenberg — Fri, 09 Feb 2024 14:14:02 GMT

We are using (and always use) Safari.

I was able to duplicate a previously sent email that had image blocks that I was able to edit- it was a good work around so I was able to get the email out.. but so weird that this is happening.

Thanks for your help 🙂

Re: Emall Marketing Blocks Missing- Anyone else?

MayaP — Fri, 09 Feb 2024 20:56:58 GMT

I am sorry for the reply @DinaLRosenberg, it does look like we had an issue earlier, but our team did resolve this. It should be working now! If not let me know.