thread Email reply-sign up in Customer Engagement

Email reply-sign up

Lalascreations — Sun, 21 Sep 2025 07:41:19 GMT

Hi!

So, I have the "Stay in the loop" email sign up button at the bottom of my page and it works. I get an email when a new customer signs up. I also created an automation for when they sign up with a coupon. However, the automation does not work. When I did a test for myself- I as the business owner got a notification that someone signed up but as the customer- I did not receive my automation email with the coupon. Is there a way to fix this? And- with the coupon is there a way to fix it so that the coupon expires after 1 week? As it is, it just gives me a date range(ie-4/24/24-4/30/24)- not a range from the time an email is sent(ie-one week from today's date).

Re: Email reply-sign up

RobynR — Thu, 25 Apr 2024 16:51:05 GMT

Hey @Lalascreations,

Welcome to the Seller Community!

I want to make sure I provide you with the most accurate information. I've escalated this to our Marketing team for more details.

Once we have more information, a community moderator will reply to your thread.

Re: Email reply-sign up

RobynR — Wed, 08 May 2024 21:07:03 GMT

Regarding the e-commerce pop-up, there is a disconnect with the marketing sign-up button. At present, it solely facilitates email opt-ins for marketing purposes.

To enable the collection of name, email, and phone number alongside the coupon, you'll need to implement a button linked to a sign-up form for marketing to contact the collection. You can learn more here.

Thank you for your cooperation and patience while we worked with our Advance Support team. Should you have any questions or need additional support, please don't hesitate to reach out.