thread Re: packing slips in Customer Engagement

packing slips

medicinalmamas — Sun, 21 Sep 2025 07:41:03 GMT

With orders moving there has been A LOT of issues for us but the main one is with the new packing slips. They no longer have our refund policy on them, is there a way to fix that? Previously they had the policy and the proper email to reach out to.

Also how can we change our automated emails subject lines? They do not match our brand voice at all.

I only keep square marketing because our Klayvio doesn't sync properly for order confirmation, abandoned cart or reviews. (THE BIG 3!) Reached out to them and they reported it was a square issue told square and nothing has changed and thats been over 4 months.

Re: packing slips

JJ_ — Tue, 30 Apr 2024 21:34:29 GMT

Hello there @medicinalmamas

Our team is working hard to make this experience seamless for our Sellers. Looks like this hasn't been your case. For this reason, I recommend you reach out to our support team, so they can take a closer look at the features that you are missing with Order Manager. About Klayvio, all integrations are maintained by the company that integrates with Square, if they mentioned something is wrong on our end with our APIs I would recommend they make this escalation with our API team via the Developer Portal.

Re: packing slips

KraigH — Fri, 24 May 2024 18:20:53 GMT

Hello,

We have the same problem with the new packing slips are missing the variant descriptions of our items. We also need the ability to add refund and exchange policy. IF they can at least make it like the old one. Please help.

Re: packing slips

JohnPugh — Thu, 01 Aug 2024 08:04:52 GMT

+ 1 on this packing slip issue. We HAVE to have a way to edit / add info , QR codes for reviews, etc. This is a very basic thing that shopify, big commerce, etc can do, and is one of the biggest dealbreakers for us moving our website/marketing etc over to square + klaviyo. Come on y'all!